Customer Experience Specialist - French Bilingual
Hybrid (Canada)CA$26/hr + bonusfull-timePosted 1mo ago
About the role
French bilingual customer experience role focused on connecting with customers via chat, email, phone, and social channels; solve problems with empathy, guide authentically, and share insights to improve service. Growth paths in specialization, leadership, and training within a luxury-brand, fast-paced environment.
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
Qualifications
- High School diploma or GED
- Bilingual in French and English - both written and spoken
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
Skills
Required:Digital IntelligenceEmpathy & Brand AmbassadorshipOwnershipAdaptability
Benefits
- Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
- Referral bonuses of up to $1,000.
- 3-week paid training and onboarding
- Up to $1,300 CAD month performance bonus
- Set schedule with guaranteed hours
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Quince
High Quality Essentials, Radically Low Prices
Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.
CashmereLeatherBeddingJewelryAccessoriesTravelHomeKids
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