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Strategic Business Operations Lead, API

Perplexity· Business
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Hybrid (San Francisco)$170k - $220kFull-timePosted 1mo ago

About the role

Lead customer-facing and strategic/operational initiatives to grow the API business, owning a portfolio of API customers and driving adoption, retention, and expansion through post-sale programs and cross-functional collaboration.

Responsibilities

  • Manage a portfolio of API customer relationships, leading account conversations, understanding business priorities, and coordinating next steps across technical and commercial teams.
  • Build account plans around adoption, value, and growth. Identify risks early and partner with Sales and account owners on renewals and expansion.
  • Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and handoffs between teams.
  • Lead strategic projects across the API business, with an initial emphasis on customer adoption and retention. Scope the problem, develop a recommendation, coordinate execution, and track outcomes.
  • Run customer programs such as product and endpoint migrations, enablement, and rollout communications. Establish the audience, milestones, internal responsibilities, and follow-up needed for each.
  • Coordinate customer communications for product updates, pricing changes, deprecations, and incidents, working with Engineering, Support, and commercial teams on accurate messaging.
  • Analyze usage, consumption against commitments, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
  • Build practical reporting, workflows, and automation that help the team manage a growing customer base. Partner with Finance and Billing Operations to improve the customer experience around credits, commitments, and billing.
  • Bring insights from customers into API planning and take on additional strategic initiatives as business priorities evolve.

Qualifications

  • 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role.
  • A track record of taking ambiguous business problems from analysis through implementation, including projects that require coordination across multiple teams.
  • Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action.
  • Strong relationship skills and a genuine interest in spending a substantial part of your time with customers. You can lead a conversation, understand their priorities, and take responsibility for the follow-up.
  • Curiosity about APIs and AI products, with the ability to learn technical concepts and work effectively with engineering teams.
  • Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with longer-term projects.

Skills

Required:Account planningCustomer relationship managementAnalytical reasoning

Benefits

  • Full-time U.S. benefits including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.
  • International benefits tailored to region of residence.
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Perplexity

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