Forward Deployed Engineer
About the role
Forward Deployed Engineer at Kyber responsible for end-to-end technical delivery with enterprise customers, from scoping and integration to ongoing support, bridging GTM, engineering and customer success.
Responsibilities
- Own the Full Technical Sales Delivery Lifecycle
- Quarterback technical delivery for enterprise accounts end-to-end: from technical scoping conversations, through building the integration or configuration, all the way through stable enterprise scale usage.
- Represent Kyber directly to enterprise stakeholders, working closely with our CEO, Head of Engineering and GTM team.
- Ship custom integrations and account-specific requests directly.
- Serve as First-Line Triage
- Be the first responder on customer-reported issues: diagnose whether something is a real bug, a configuration gap, or a training issue.
- Resolve what you can directly; escalate genuine bugs to the engineer who owns that code, with enough context that they aren’t starting cold.
- Compound Your Own Leverage Over Time
- As you see requests repeat, look for the self-serve feature or build the internal tool that makes the next one unnecessary.
- Work at the intersection of GTM, Engineering and Customer Success to improve internal processes around the customer lifecycle.
Qualifications
- Strong engineering fundamentals — comfortable shipping real code and picking up an unfamiliar codebase.
- Some exposure to or genuine interest in sales engineering / technical pre-sales — you’ll be owning these conversations and representing Kyber’s technical architecture, not just observing them.
- Naturally curious and diagnostic — you like figuring out why something broke, not just that it did.
- Comfortable talking to non-engineers, credible in front of enterprise stakeholders.
- AI-native — you build with AI coding tools as a default part of how you work, and you’re comfortable speaking credibly about how LLMs power what we ship when a customer asks.
Skills
About Kyber
Instantly draft, review, and send complex regulatory notices.
With Kyber, companies operating in regulated industries can quickly draft, review, and send complex regulatory notices. For example, when Branch Insurance's claims team has to settle a claim, instead of spending hours piecing together evidence to draft a complex notice, they can simply upload the details of the claim to Kyber, auto-generate multiple best in-class drafts, easily assign reviewers, collaborate on notices in real-time, and then send the letter to the individual the notice is for. Kyber not only saves these teams time, but significantly improves consistency, compliance, and personalization.