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Technical Support Engineer II - W&B

CoreWeave· Global Field Organization - COR
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Hybrid (Livingston, NJ / New York, NY)$99k - $145k + equity + bonusfull-timePosted 1mo ago

About the role

Support-focused role delivering timely, technically-informed responses to user inquiries, bugs, and feature requests for Weights & Biases by CoreWeave. Collaborates with engineering and product teams to resolve issues, triage requests, and contribute to knowledge base while maintaining SLAs, including 24/7 on-call rotation.

Responsibilities

  • Quickly respond to all inbound support requests, including email, live chat, and community forums
  • Triage bugs and requests based on customer type and severity of issue
  • Track inbound and outbound responses to ensure contact SLAs are being met
  • Maintain a fast response time for entire user base
  • Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
  • Recognize trends in user messages to help identify areas of improvement in internal or external documentation
  • Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own
  • Participate in a 24/7 on-call rotation to provide support during weekends

Qualifications

  • 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
  • Python proficiency
  • Experience using Keras, Tensorflow, Tensorboard, PyTorch, PyTorch Lightning, Jupyter notebooks, Colab, matplotlib and other ML frameworks/tools
  • Passion for connecting with real users and enabling them to be power users of the product
  • Good organization of assigned requests to oversee timely follow-up for every message
  • Work autonomously in a self-directed environment
  • Proactively find ways to improve processes and collaborate internally
  • Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
  • Interest in machine learning

Skills

Required:ProgrammingPythonML frameworks
Nice to have:Customer support

Benefits

  • Medical, dental, and vision insurance - 100% paid for by CoreWeave
  • Company-paid Life Insurance
  • Voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Health Savings Account
  • Tuition Reimbursement
  • Employee Stock Purchase Program (ESPP)
  • Mental Wellness Benefits through Spring Health
  • Family-Forming support provided by Carrot
  • Paid Parental Leave
  • Flexible, full-service childcare support with Kinside
  • 401(k) with a generous employer match
  • Flexible PTO
  • Catered lunch each day in our office and data center locations
  • A casual work environment
  • A work culture focused on innovative disruption
Last updated Sep 16, 2026. Interested? Apply on the company site.

About CoreWeave

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