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Technical Support Engineer II - W&B EMEA

CoreWeave· Global Field Organization - COR
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Hybrid (London)full-timePosted 1mo ago

About the role

Support-focused technical role at CoreWeave/Weights and Biases in London, providing timely responses to user inquiries, triaging issues, and collaborating with engineering/product to improve the product and documentation. On-call rotation and in-office presence in central London 3–5 days/week.

Responsibilities

  • Quickly respond to all inbound support requests, including email, live chat, and community forums
  • Triage bugs and requests based on customer type and severity of issue
  • Track inbound and outbound responses to ensure contact SLAs are being met
  • Maintain a fast response time for entire user base
  • Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
  • Recognize trends in user messages to help identify areas of improvement in internal or external documentation
  • Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own
  • Participate in a 24/7 on-call rotation to provide support during weekends
  • This role requires working in the office in central London 3 - 5 days per week

Qualifications

  • 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
  • Python proficiency
  • Experience using Keras, Tensorboard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, Colabs, matplotlib and other ML frameworks and tools
  • A passion for connecting with real users and enabling them to be power users of the product
  • Good organization of assigned requests to oversee timely follow-up for every message
  • Work autonomously in a self-directed environment
  • Proactively find ways to improve processes and collaborate internally
  • Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
  • Interest in machine learning

Skills

Required:ProgrammingPythonML frameworks/tools

Benefits

  • Medical, dental, and vision insurance - 100% paid for by CoreWeave
  • Company-paid Life Insurance
  • Voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Health Savings Account
  • Tuition Reimbursement
  • Ability to Participate in Employee Stock Purchase Program (ESPP)
  • Mental Wellness Benefits through Spring Health
  • Family-Forming support provided by Carrot
  • Paid Parental Leave
  • Flexible, full-service childcare support with Kinside
  • 401(k) with a generous employer match
  • Flexible PTO
  • Catered lunch each day in our office and data center locations
  • A casual work environment
  • A work culture focused on innovative disruption
Last updated Sep 30, 2026. Interested? Apply on the company site.

About CoreWeave

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