Site Reliability Engineer
About the role
Site Reliability Engineer focused on reliable, observable, and secure systems within Tennr’s Infrastructure team. Hands-on role responsible for on-call tooling, observability integration, and credential/certificate/key lifecycle management protecting PHI in a regulated healthcare environment.
Responsibilities
- Continue the PagerDuty rollout across engineering teams, helping them define escalation policies, schedules, and runbooks so on-call is calm and clear.
- Build in-app Datadog instrumentation — metrics, traces, and alerts — working from the observability standards Infrastructure sets.
- Manage credential storage and rotation across our environments.
- Manage certificate issuance, renewal, and rotation.
- Manage encryption key lifecycle and rotation, keeping PHI protected end to end.
Qualifications
- 2–4 years in SRE, infrastructure, systems, or a strong adjacent engineering background.
- Familiarity with PagerDuty or a comparable on-call and incident-response tool.
- Hands-on with Datadog or another observability platform, or eager to go deep on it.
- Working understanding of secrets, certificate, and key management (e.g. AWS Secrets Manager / KMS / ACM, HashiCorp Vault).
- Careful and methodical with anything touching security and rotation — you sweat the details.
- Eager to grow into broader SRE ownership, and energized by working in a regulated healthcare (HIPAA / PHI) environment.
Benefits
- Beautiful new office at 345 Hudson Street
- Unlimited PTO
- 100% paid employee health benefit options
- Employer-funded 401(k) match
- Competitive parental leave
About Tennr
Fast, Transparent Patient Experiences
Tennr is solving the black hole problem in healthcare by leveraging models to digitize the flow of paperwork between healthcare providers. -- Today, when you go to your doctor and need to be referred to a specialist (e.g., for sleep apnea), your doctor sends a fax (yes, in 2024, 90% of provider-provider communication is a 1980s fax). These are often converted into 20+ page PDFs, with handwritten (doctor’s handwriting!) notes, in thousands of different formats. The problem is so complex that a person has to read it, type it up, and manually enter your information. Tennr built RaeLM™ (7B—trained on 3M+ documents) to read these docs, talk to your doc to ensure nothing is missed, and text you to help schedule your appointment so you can get better, faster.
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