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Customer Account Support Specialist

AMD· Sales / Marketing
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Hybrid (Singapore)Full-timePosted 1mo ago

About the role

Customer Operations Specialist responsible for managing operations between AMD and accounts, building strong relationships, and resolving order, supply, delivery, forecast and other operational issues.

Responsibilities

  • Receive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements
  • Process order related data from customer and AMD requests quickly and accurately into various systems
  • Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
  • Understand Return Material Authorization (RMA) process to properly create and route returns from customers to AMD
  • Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
  • Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
  • Collaborate internally and externally to prevent issues; investigate and provide solutions for customer escalations
  • Collaborate with customers to drive process improvement and minimize operational costs
  • Support revenue attainment by identifying supply risks and business opportunities
  • Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
  • Support revenue attainment, projections, and End of quarter update
  • Utilize customer reports to analyze account and AMD performance
  • Optimize customer experience by increasing utilization of automated systems such as portals and B2 B
  • Collaborate with cross-functional teams to drive process improvements and efficiencies
  • Validate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions
  • Review RMA requests, manage exceptions, and discrepancies according to AMD policy

Qualifications

  • Bachelor’s degree with related industry experience
  • Hands on experience in customer operations, order management, and SAP/ERP systems
  • Strong stakeholder management, analytical, and problem-solving skills
  • Customer-centric mindset, accountability, and the ability to leverage AI and data driven tools to improve efficiency, reporting, and decision making
  • Flexible and able to manage through ambiguous circumstances
  • Working knowledge of SAP and planning systems is preferred

Skills

Required:Customer operationsSAP/ERP systemsStakeholder managementData analysisProblem solving

Benefits

  • AMD benefits at a glance
Last updated Oct 22, 2026. Interested? Apply on the company site.
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AMD delivers leadership high-performance and adaptive computing solutions to advance data center AI, AI PCs, intelligent edge devices, gaming, & beyond.

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