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Associate Asset Management Specialist (R5697)

Shield AI· Enterprise Operations – Service Delivery
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Dallas, TX$71k - $107kFull Time EmployeePosted 1mo ago

About the role

Shield AI seeks an Asset Management Specialist to support enterprise IT asset management and procurement operations across hardware and software, maintaining accurate asset records, coordinating logistics, tracking software licenses, and following lifecycle processes from request and acquisition through deployment, recovery, and retirement.

Responsibilities

  • Support daily hardware and software asset management activities, including intake, receiving, tagging, assignment, deployment, transfer, recovery, reclamation, and retirement.
  • Maintain accurate asset and inventory records in IT asset management, CMDB, procurement, and service management systems.
  • Coordinate device shipments, returns, warranties, repairs, replacements, and transfers to support employees, projects, and site operations.
  • Assist with procurement activities such as purchase requests, quote collection, order tracking, receiving, invoice reconciliation, and renewal coordination.
  • Support software license tracking by maintaining entitlement, assignment, usage, renewal, and reclamation records.
  • Follow established controls and procedures for asset handling, chain of custody, secure storage, data-bearing device disposition, and audit readiness.
  • Perform routine inventory reviews and reconcile discrepancies between physical assets, system records, procurement data, and user assignments.
  • Prepare recurring reports and dashboards for inventory status, aging assets, open requests, renewals, exceptions, and lifecycle activity.
  • Document procedures, work instructions, and knowledge articles for repeatable asset management and procurement processes.
  • Partner with Service Delivery, Infrastructure, Cybersecurity, Finance, and People teams to support onboarding, offboarding, refreshes, and equipment recovery.
  • Assist with internal and external audit requests by gathering records, validating asset information, and resolving documentation gaps.
  • Identify recurring issues, manual handoffs, or data quality gaps and recommend practical process or workflow improvements.
  • Provide responsive customer service and communicate clearly with employees, vendors, and internal stakeholders regarding asset requests and status.

Qualifications

  • 1–3 years of experience in IT asset management, IT operations, service delivery, procurement support, inventory control, or a related field.
  • Experience working with hardware assets such as laptops, desktops, mobile devices, peripherals, or infrastructure equipment.
  • Basic familiarity with software licensing, purchasing, inventory, or asset lifecycle concepts.
  • Experience maintaining accurate records in an ITSM, CMDB, ITAM, ERP, procurement, or inventory management system.
  • Strong attention to detail and ability to reconcile data, follow procedures, and manage multiple requests or priorities.
  • Clear written and verbal communication skills, including the ability to document processes and provide professional customer support.
  • Ability to work effectively with cross-functional teams in a fast-paced, high-growth environment.
  • Ability to handle company equipment and information responsibly and follow security and compliance requirements.

Skills

Required:IT asset managementHardware asset handlingSoftware license managementData reconciliationCross-functional collaboration

Benefits

  • Pay within range listed + Bonus + Benefits + Equity
  • Temporary employee benefits after 60 days (for temporary positions)
  • Salary compensation influenced by location and experience; background and reference checks may be required.
  • Equal opportunity employer; accommodations available upon request.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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