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Associate Systems Administrator (R5874)

Shield AI· Enterprise Operations Division – Service Delivery
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Overland Park, KS$79k - $119kFull Time EmployeePosted 1mo ago

About the role

Associate Systems Administrator providing day-to-day enterprise IT support, systems administration, and asset lifecycle support in a fast-paced enterprise environment, with a focus on executive and leadership-facing support.

Responsibilities

  • Deliver excellent customer service while supporting employees across multiple locations.
  • Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
  • Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
  • Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
  • Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
  • Support endpoint management and security controls to maintain a secure and compliant computing environment.
  • Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
  • Maintain accurate asset records and software licensing information using IT service management and asset management tools.
  • Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base content.
  • Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
  • Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Qualifications

  • 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
  • Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
  • Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
  • Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
  • Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
  • Strong troubleshooting, organizational, and documentation skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
  • Ability to prioritize multiple requests in a fast-paced environment.

Skills

Required:Enterprise desktop supportActive Directory / Azure ADNetworking fundamentalsEndpoint management toolsCustomer service

Benefits

  • Pay within range listed + Bonus + Benefits + Equity
  • Temporary employee offer package (applicable after 60 days of employment) + temporary benefits package
  • Salary compensation is influenced by skill set, level of experience, licenses and certifications, and location; background check may be required.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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