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Critical Facilities Operations Center Operator, Data Center Operations

Apple· Corporate Functions
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Mesa, AZfull-timePosted 1mo ago

About the role

Apple IS&T Infrastructure Services is seeking a Facilities Operations Center (FOC) Operator to monitor and manage critical data center infrastructure, respond to alarms, lead incident management, and ensure maintenance standards in a 12-hour shift environment including graveyard, weekend, and holiday shifts.

Responsibilities

  • Manage and monitor all controls and monitoring systems — including Electrical Power Monitoring Systems, Building Management Systems, Fire/Life Safety, Generator Systems, and Facility Networks — and manipulate control systems as required based on maintenance activities and direction from onsite supervision
  • Identify critical events and lead the incident management process, running Emergency Operating Procedures until relieved by management, and escalating issues per the current escalation policy
  • Maintain and update logs and reports ensuring accuracy and compliance with applicable standards
  • Perform or ensure completion of daily rounds and readings, verify health of building monitoring systems, and employ data-driven analysis to identify and address infrastructure issues
  • Manage all FOC communications and disseminate information to relevant stakeholders during normal operations and incidents
  • Implement Change Requests for planned facilities work, open incident tickets for break/fix activities, and update work orders with vendor time and notes in the maintenance management system
  • Provide updates during turnover meetings on outstanding issues, conduct or participate in daily staff meetings, and ensure the FOC is staffed and maintained at all times
  • Collaborate with facilities peers, management, and external vendors while maintaining comprehensive documentation of system changes and site health
  • Coordinate with vendors, contractors, and service providers — ensuring accurate check-in/check-out, evaluating vendor performance, and escalating concerns to management as needed

Qualifications

  • 2+ years experience with EPMS, BMS and/or FLS controls systems
  • 2+ years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations center, or military technical ratings (e.g., Navy Nuclear/EM/ET/MM, Navy GSM, USAF mechanical/electrical)
  • Experience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similar
  • Experience with or exposure to mechanical, electrical, and fire life safety systems
  • Physical ability to perform tasks that require sitting, standing, bending, stooping, pushing, pulling, and lifting up to 75 lbs
  • Capability to work in varying temperature environments (60°F to 110°F) and follow OSHA work-rest cycles
  • Flexibility to work varied shifts, 12-hour day or graveyard shifts, with a readiness for overtime as decided by business needs
  • 4+ years of related experience in a mission critical environment
  • Ability to analyze complex failure scenarios, understand detailed one-line diagrams and piping and instrumentation diagrams, and interpret cascading failure risks
  • Understanding of safety regulations and standard processes in data center environments
  • Competency in Apple operating systems or common software applications
  • Ability to execute standard operating procedures (SOPs), emergency operating procedures (EOPs), and triage high-priority alarms under pressure
  • Excellent written and verbal communication skills
  • Experience and skills necessary to apply programs and process used to assess and react to high priority alarms while actively mitigating risk when required
  • Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic setting
  • Planning, analytical, organization and problem solving skills
  • Basic knowledge of NFPA 70E, NFPA 70B, OSHA Hazardous Energy Control program requirements

Skills

Required:EPMS (Electrical Power Monitoring Systems)BMS (Building Management Systems)Fire/Life Safety (FLS)CMMS (Computerized Maintenance Management System)Incident ManagementCommunicationSafety & Compliance

Benefits

  • Equal opportunity employer
  • Inclusion and diversity commitments
  • Accessibility and accommodations information available
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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