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Senior AI Shopping Strategist, Conversational Experiences

Apple· Sales and Business Development
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Hybrid (Austin, TX)Full-timePosted 1mo ago

About the role

Role focusing on driving growth opportunities for Apple Retail by leveraging generative AI to create personalized, multi-modal shopping experiences in Apple Store Online and related e-commerce tools. Responsible for ideation, launch, management, and cross-functional coordination of AI-powered experiences and enhancements across products and countries, with emphasis on customer experience, data-driven insights, and stakeholder storytelling to senior leadership.

Responsibilities

  • Provide feedback on new solutions and designs in large cross-functional forums with a deep focus on customer experience and business priorities.
  • Identify data-driven insights and synthesize conclusions into actionable recommendations, to influence digital commerce strategies and initiatives from conception and ideation through prototyping and testing.
  • Drive the on-time execution of key discovery and planning activities to support go-live dependencies, while managing key business decisions and tracking backlogged priorities to influence roadmap planning.
  • Author and present detailed strategic briefs and presentations to inform cross functional partners of business priorities, opportunities, and performance.
  • Conduct research on market & competitor trends and analyze consumer behavior and internal performance to drive optimization, expansion, and business case development.

Qualifications

  • 4+ years of work experience in a strategy, customer experience, or insights focused position.
  • 1+ years in an e-commerce, retail, or customer experience organization or role.
  • Previous experience working on at least one significant customer-facing generative AI experience or tool that drove tangible results.
  • Experience in, deep knowledge of, and passion for technology trends such as AI, as well as the global retail and/or e-commerce B2C industry.
  • Excellent analytical skills and a curiosity to uncover root causes in order to identify clear takeaways, make data-driven decisions, and develop strategies.
  • Adept at building collaborative bridges and fostering relationships with cross functional and global teams, in addition to flexibly adapting to feedback.
  • Strong track record of proactively problem solving amidst ambiguity with a bias for action, while being resourceful and maintaining close attention to details.
  • Exceptional verbal and written communication, storytelling, and presentation skills, including proficiency in Keynote, PowerPoint, or equivalent.
  • Demonstrates Apple’s values of inclusion and diversity in daily activities, helping create an environment by respecting differences and having a curiosity to learn.

Skills

Required:Strategic thinkingData analysisCommunication & storytelling
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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