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Retail Online Communications Manager

Apple· Corporate Functions
Apply on company site
Austin, TXFull-timePosted 1mo ago

About the role

Lead a globally distributed team of project managers, developers, and support specialists to build, scale, and optimize transactional customer communications (email, SMS, push notifications) for Apple Retail platforms worldwide, translating between technical and business teams and presenting insights to leadership.

Responsibilities

  • Lead, mentor, and advocate for a globally distributed team of project managers, developers, and support specialists, and drive career development, succession planning, and performance calibrations.
  • Oversee the development and deployment of transactional communications, such as email, SMS, and push notifications, across Apple Retail platforms worldwide.
  • Guide the team in executing across global communication channels by setting clear expectations, removing roadblocks, and reviewing project deliverables.
  • Translate between technical and business teams to align priorities and drive execution from ideation to launch.
  • Present strategic recommendations to leadership and cross-functional teams, adapting your communication style to the audience.
  • Partner with cross-functional teams to assess operational feasibility and align on trade-offs and resource allocation.
  • Foster a collaborative environment where team members feel empowered to share ideas and maintain composure during high-pressure retail moments and product launches.
  • Identify and implement process improvements to build a scalable customer communications infrastructure.

Qualifications

  • Bachelor's degree in a related field, or equivalent experience
  • 7 years of experience managing projects or programs
  • 3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables. Experience presenting to and influencing senior leadership through written and verbal communication, including advocating for the customer experience in written content
  • Experience managing multiple projects and programs simultaneously across a global scope
  • Experience leading geographically distributed teams while supporting a diverse and inclusive team culture
  • Ability to work outside of standard business hours and travel as business needs require
  • 10+ years of experience leading cross-functional teams with worldwide scope
  • Experience with transactional communications, direct-to-customer messaging channels, and related infrastructure
  • Experience managing remote or globally distributed teams across multiple time zones
  • Technical leadership experience, including familiarity with templating engines, such as Apache Velocity, and software development practices
  • PMP, Scrum Master, or related project management certification
  • Experience navigating confidential information within matrixed organizational structures
  • Ability to foster an inclusive, collaborative team culture across a distributed workforce
  • Understanding of Apple's brand voice, with the ability to advocate for the customer experience across written communications

Skills

Required:Leadership and team managementTransactional communications

Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
  • Accessibility and reasonable accommodations information available via Apple’s career resources and EEOC rights information
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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