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AppleCare Technologies Project Manager

Apple· Operations and Supply Chain
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Hybrid (Singapore)Full-timePosted 1mo ago

About the role

AppleCare Technologies Project Manager overseeing mid to large-scale cross-functional enterprise projects across AppleCare business areas (Sales, Service, Support, Supply Chain, and Logistics). Drives scoping, design participation, technology selection, resource planning, governance, risk management, and change readiness, partnering with diagnostics engineers, TPMs, solution architects, IS&T, and business stakeholders to deliver scalable, well-architected system solutions.

Responsibilities

  • Plan and lead multiple complex technical projects, balancing scope, schedule, and budget constraints with engineering feasibility and long-term platform health.
  • Drive the technological design process, from requirements definition and user stories to solution architecture, vetting, and selection.
  • Lead geographically dispersed, cross-functional teams spanning engineering, operations, and third-party partners to ensure solutions are well-architected, integrated, and sustainable.
  • Leverage strong business understanding of service operations, including hardware, repair, diagnostics, service process, and customer journey contexts to translate and drive clear scope and objectives into technology development project lifecycles.
  • Partner with data scientists, solution architects, and various engineering teams (diagnostics, hardware repair, service quality, and others) to define technically grounded requirements and evaluate architectural options, including AI/ML and automation.
  • Manage project risk by identifying technical dependencies, integration risks, and testability concerns throughout the project lifecycle.
  • Facilitate capital planning for new projects and scope changes, including business justifications and strategic roadmaps.
  • Ensure engineering and business teams are prepared for system and process changes through design and system playback reviews, UAT support, cutover deployment activities, and change management.

Qualifications

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Industrial Engineering, Computer Science, or a closely related technical discipline
  • 4+ years of engineering project management or technical program management experience delivering large-scale cross-functional systems or engineering programs
  • Background in supporting system configuration, architecture, and software development life cycles in an engineering or systems context
  • Knowledge of enterprise-level systems (SAP or equivalent) and their interdependencies within complex technical ecosystems
  • Familiarity with hardware repair, diagnostics, service engineering, or manufacturing and quality engineering environments and associated technical workflows
  • Experience with global programs that incorporate regional and country-specific engineering and operational requirements
  • Experience delivering project updates and presenting technical information to diverse, cross-functional teams including engineers, business specialists, and executive leadership
  • Background in defining technical objectives and execution plans for cross-functional engineering and business teams
  • Delivery of projects that incorporate AI/ML, data intelligence, or automation technologies as part of the core solution design
  • Execution of change management within technical program delivery (stakeholder impact, organizational readiness, training, communications, and user adoption)

Skills

Required:Project managementTechnical requirements gathering

Benefits

  • Apple provides equal opportunity employment
  • Reasonable accommodations for applicants with disabilities
  • Drug-free workplace
  • Accessibility initiatives and supportive workplace culture
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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