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Sr. Project Manager - Digital Commerce (ASO)

Apple· Sales and Business Development
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Shanghaifull-timePosted 1mo ago

About the role

Senior Project Manager within Apple Store Online (ASO) Business Process Re-engineering (BPR) team, responsible for leading end-to-end mid-to-large scale eCommerce initiatives and processes across Retail Online and partner teams, with a focus on consumer-facing digital shopping experiences, payments, fulfillment, and related digital programs.

Responsibilities

  • Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
  • Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.
  • Become a technical SME for Retail Online in the project area.
  • Contribute to an inclusive environment by respecting differences and learning.
  • Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.
  • Be the voice of their body of work; communicate effectively across leadership and drive discussions proactively.
  • Build strong relationships with partner teams and influence portfolio direction.
  • Understand complex system landscapes and offer technical suggestions to engineering teams; influence system architecture and integration strategies.
  • Collaborate with business and technology teams to ensure objectives are met and solutions are simple yet durable.
  • Drive project-centric discussions and deep-dives with diverse team members to focus on defined objectives.

Qualifications

  • BA/BS degree with 7+ years of professional experience in product, project, or program management.
  • Broad experience with Contact Center and/or e-Commerce systems and technologies (e.g., payments/financing applications, order maintenance tools, workforce management, telephony/chat systems and infrastructure).
  • Demonstrated ability to communicate effectively and influence at all levels of an organization.

Skills

Required:Project managementBusiness analysisTechnical requirement creationStakeholder management
Nice to have:Change managementKnowledge of SAP S/4HANA, AI in contact centers, Genesys routing, order-to-cash
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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