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Sr. Project Manager - Digital Commerce (ASO)

Apple· Sales and Business Development
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Hybrid (Shanghai)full-timePosted 1mo ago

About the role

Senior project manager within Apple Store Online (ASO) Business Process Re-engineering (BPR) team, accountable for leading end-to-end mid-to-large scale eCommerce initiatives and related process/technical improvements across Retail Online and partner teams.

Responsibilities

  • Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
  • Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.
  • Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.
  • Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
  • Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.
  • Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
  • Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
  • Understand complex system landscapes and offer technical suggestions to engineering teams and influence and shape system architecture and integration strategies and platform design
  • Collaborate with business and technology teams ensuring project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.
  • Drive project centric discussions and deep-dives with team members from diverse business and technical backgrounds and roles, and use these discussions to focus efforts on the objectives of their defined body of work.

Qualifications

  • BA/BS degree with 7+ years of professional experience working within a product, project, or program management role.
  • Broad experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
  • Demonstrated ability to communicate effectively and influence at all levels of an organization.
  • Experience working in a hands-on role, with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical teams.
  • Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
  • Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact
  • Has worked within a global organization, where work may include a mix of regional or global scope and has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
  • Experience with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skillsets.
  • PMP or Certified Scrum Master.

Skills

Required:Project managementBusiness analysis
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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