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Program Manager (Business Operations), Worldwide Sales & Operations Support

Apple· Software and Services / IS&T – BPR: Supply Chain
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Sunnyvale, CA$140.7k - $268.4kFull-timePosted 1mo ago

About the role

Support Program Manager responsible for collaborating with business and technical teams to ensure Operations Systems are sustainable, scalable, and enable business teams to deliver Apple’s customer commitment. Drives continuous improvement across business processes and systems to launch products on time with high quality and availability for Apple’s B2C and B2B channels.

Responsibilities

  • Develop a production support strategy that prioritizes prevention through the utilization of technology.
  • Implement AI/ML to analyze patterns and establish roadmaps for effective execution.
  • Production Support - Manage the delivery of day-to-day sustaining support activities including L1/L2 Support for IS&T and Non-IS&T applications.
  • (a) Incident Management (b) Downtime Management (c) Quarter End Support, (d) Quarterly Business Reviews, Monthly Reporting/Analytics and Leadership cadences.
  • Develop a management system that fosters collaboration among organizations to drive continuous improvement.
  • Conduct monthly cross-functional review boards and quarterly review boards at the application and process levels.
  • Incubate and innovate new technology & processes that focus on efficient ways of conducting activities.
  • Drive down data and process issues through increased awareness and training.

Qualifications

  • BA/BS/MS Degree in Business, Supply Chain Management, Computer Science or any Engineering field or equivalent experience.
  • 10+ years as a program manager, or team lead in global organizations.
  • 5+ years expertise in Operations Order to Cash process and systems.
  • Familiarity with SAP ECC/S4 Hana or Operations planning tools.
  • Experience developing SLAs for Systems/Application performance.
  • Experience leading projects and driving change management strategies to improve end to end SDLC practices.
  • Experience with Business Intelligence and AI/ML technologies applied to systems monitoring or predictive readiness.
  • Understanding of O2C, B2C & B2B operations fulfillment processes.
  • PMI/PMP certification preferred.
  • Certified Scrum Master preferred.
  • Certifications in SAP ECC and/or S/4HANA preferred.
  • Excellent project management skills, experience working in a matrix organization.
  • Proven Experience in working in both cross functional and global contexts.
  • Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels.
  • Executive Presence - proven ability to effectively and succinctly present complex topics, initiatives, post mortem, proposals to a diverse leadership audience.
  • Strong problem-solving techniques for issue resolution.
  • Ability to communicate clearly and professionally with our business partners on the status of systems issues and resolution strategy.
  • Excellent interpersonal and problem-solving skills required to serve diverse customer base and deal effectively with escalating issues.
  • Self-motivated, detail-oriented, high sense of urgency; thrives in ambiguous, fast-paced, global environments.

Skills

Required:Production support strategyAI/ML for operationsIncident and Downtime ManagementO2C / Order-to-Cash domain knowledge

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses including tuition
  • discretionary bonuses or commission payments and relocation eligibility
Last updated Sep 25, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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