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Manager-Americas Operations BPR Portfolio Management

Apple· Operations and Supply Chain
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Hybrid (Austin, TX)Full-timePosted 1mo ago

About the role

Leads a team of Operations Project Managers to plan, govern, and execute a portfolio of business process improvement and transformation initiatives across Apple’s Americas Operations (AMR). Establishes portfolio discipline, partners with Finance, IS&T, and regional teams, and champions AI/automation to drive measurable operational value.

Responsibilities

  • Lead a team of Operations Project Managers aligned to AMR Operations workstreams and functional improvement initiatives; ensure clear ownership across the active project portfolio
  • Develop project managers through coaching, cross-training, and stretch assignments; build bench strength and a culture of accountability, continuous learning, and delivering excellence
  • Own the rhythm and quality of portfolio reviews across all active initiatives; establish a tiered review cadence with consistent agendas, owners, and milestone exit criteria
  • Drive risk identification and issue resolution to closure; ensure findings and lessons learned are codified into process improvements and team playbooks
  • Lead the scoping and delivery of BPR initiatives from initiation through value realization; partner with functional leads to identify, prioritize, and execute process improvement opportunities across AMR Operations
  • Partner with Operations, Finance, and Technology teams to ensure process changes are implemented with financial accuracy, governance rigor, and measurable outcomes
  • Lead the portfolio management tooling roadmap; identify, prioritize, and deliver enhancements that eliminate manual tracking work and accelerate delivery visibility across the portfolio
  • Champion the adoption of AI and automation capabilities across the team; partner with IS&T and Technology teams to shape requirements, testing, and rollout of new portfolio management capabilities
  • Define, monitor and publish the key metrics for individual projects and project delivery overall, anchored on delivery performance and supporting KPIs including on-time milestone achievement, benefit realization, resource utilization, and stakeholder satisfaction
  • Build leadership-ready dashboards and run the operating cadence that turns portfolio data into clear, actionable decisions
  • Serve as the BPR portfolio single point of contact for AMR Operations leadership, Finance, IS&T, and key business stakeholders
  • Partner with functional leaders to align the project portfolio to strategic priorities and ensure delivery efforts are sequenced and resourced for maximum operational impact
  • Foster ongoing collaboration with regional and Worldwide BPR teams to share best practices, pipeline solutions, align on common frameworks, and ensure AMR delivery efforts are connected to the broader global BPR community
  • Serve as the designated functional lead for AMR Operations BPR in Apple's Annual Business Planning Process; facilitate the end-to-end submission cycle from project identification and investment prioritization through approval and tracking
  • Partner with Finance and Operations leadership to build and defend the BPR capital investment case; ensure project funding requests are grounded in clear operational benefits, financial rigor, and strategic alignment
  • Maintain visibility into approved capital projects across the portfolio; allocate resourcing to projects, including engagement with business SMEs, and provide leadership with timely updates on project status.

Qualifications

  • Bachelor's degree in Supply Chain, Engineering, Business, or a related field
  • 8+ years of progressive experience in program or project management, business operations, or business process improvement, including 5+ years leading teams
  • Proven track record of leading regional, cross-functional project portfolios with clear governance, milestone management, and stakeholder accountability
  • Experience leading automation, workflow improvement, or systems integration projects in an operations or business setting
  • Strong analytical skills with proficiency in portfolio and project management tools; ability to translate operational data into executive-ready reporting
  • Excellent communication and stakeholder management skills; able to present confidently across all levels of an organization
  • Experience working with remote and distributed project teams in a highly ambiguous, fast-paced business environment
  • Practical knowledge of project management lifecycle, methodologies, and KPIs
  • Experience participating in or leading capital planning, investment prioritization, or business case development processes in a complex operational environment
  • Conflict resolution experience and strong critical thinking and problem-solving skills

Skills

Required:Team LeadershipPortfolio GovernanceProject ManagementData Analytics & Reporting

Benefits

  • MBA or Advanced Degree preferred
  • Project Management qualification (PMP), CAPM, or equivalent is desired
  • Prior ownership of portfolio-level reporting, governance frameworks, or PMO capability builds at scale
  • Lean Six Sigma certification or equivalent continuous improvement experience
  • Background supporting multi-functional operations across Retail, Reseller, and Online channels within an AMR footprint
  • Experience building and launching internal tools, dashboards, or reporting capabilities in partnership with IS&T or Technology teams
  • Track record of developing individual contributors into senior project managers and future leaders
  • Prior experience as a functional lead in a formal Capital Planning Process, including building investment proposals, managing approval cycles, and tracking capital utilization against plan
  • Firsthand knowledge of industry best practices, third-party partner management, and supplier or customer technologies
Last updated Sep 18, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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