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Operations Support Coordinator

Lessen· Operations
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Hybrid (Chicago, IL)$21/hr - $24/hrFull Time EmployeePosted 4w ago

About the role

The OSC supports Lessen operations by managing a subset of work orders, ad hoc projects, and tasks that are more complex or sensitive, acting as a project manager and vendor liaison, coordinating between vendors, residents, and internal teams, and driving process improvements.

Responsibilities

  • Develop and maintain positive relations with vendors, clients/residents and internal partners to ensure superior client satisfaction.
  • Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
  • Manage real-time inquiries while keeping track of and responding to commitments
  • Act as Project Manager and Vendor liaison as needed.
  • Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
  • Ensure work orders are thoroughly created to resolve the current needs and issues of the homes
  • Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager
  • Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices
  • Enter information into our database and ensure consistency and accuracy
  • Demonstrate professionalism in communication, relationship development, customer service, etc.
  • Shift flexibility may be required
  • Foster a positive team environment
  • Ensure confidentiality and accuracy of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Assist in training team members and provides constructive feedback as necessary
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Performs work under general supervision; carefully reviews the details and accuracy of work performed

Qualifications

  • High school diploma required
  • 4+ years of customer service experience preferred
  • Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating
  • Mastery of Lessen’s One platform is strongly preferred
  • Advanced troubleshooting knowledge and ability to articulate
  • Ability to communicate industry language
  • 1-3 years of experience preferred
  • Property maintenance experience
  • Trades knowledge

Skills

Required:Customer serviceProject management
Nice to have:Vendor liaison

Benefits

  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • All the tools you'll need to be successful
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Lessen

Property services,‍ simplified.

Lessen delivers best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve the experience of property occupants.

Property maintenance solutionsReal estateproperty repairsfacilities managementresidentialcommercial
Company profileWebsite

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