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Operations Manger

Hims & Hers· FULFILLMENT
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New Albany, OhioFull-timePosted 4w ago

About the role

Operations Manager responsible for overseeing and driving all warehouse operations across multiple shifts, leading a team, ensuring safety, quality, and efficiency in a night-shift role based in New Albany, Ohio.

Responsibilities

  • Provide leadership, guidance and training in all the warehouse functional areas, including order handling, wave management, shipping of pharmaceutical and over the counter products, and material handling.
  • Lead a team of area managers and other warehouse personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training.
  • Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems.
  • Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the warehouse.
  • Establish, and maintain coordination of, activities and information sharing with all internal warehouse departments, as well as external offices and partners.
  • Create and maintain a safe work environment compliant with applicable federal and state law (FDA, OSHA).
  • Expand operations to multiple shifts to maximize throughput while maintaining culture.
  • Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols.
  • Implement and manage all warehouse inventory processes including reconciliation, loss prevention and control.
  • Implement and maintain all Quality Assurance/Control policies and procedures.
  • Seek ways to improve efficiency, quality & cost control where applicable.
  • Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs.
  • Represent the company with integrity and professionalism.
  • Other duties and projects as assigned.

Qualifications

  • 7+ years of working experience in Fulfillment, Warehouse or Distribution environment.
  • 7+ years in a Supervisory/Management role.
  • 2+ years of OSHA safety experience.
  • Bachelor’s degree or equivalent work experience.
  • Proven experience leading technically complex projects.
  • Demonstrated ability to effectively train and manage others.
  • Demonstrated ability to work within WMS.
  • Six Sigma/ Lean Principle experience.
  • Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems.
  • Excellent communications skills both verbal and written.
  • Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action.

Skills

Required:Leadership and people managementWarehouse management systems (WMS/WCS)Operations managementSafety and regulatory complianceQuality Assurance/Control

Benefits

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on hims & hers & Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Hims & Hers

Company profileWebsite

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