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Operations Manager, Inventory Control Pharmacist

Hims & Hers· FULFILLMENT
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New Albany, OhioFull-timePosted 4w ago

About the role

IC Operations Manager responsible for safeguarding inventory accuracy, regulatory compliance, and quality assurance within a pharmaceutical fulfillment center. Combines pharmacist-level judgment with hands-on ownership of inbound receiving, stowing, inventory accuracy, and center quality assurance.

Responsibilities

  • Safety & Risk Management: Partner with safety leadership to enhance processes and maintain a safe work environment; facilitate weekly safety meetings; identify risks and formulate mitigation strategies.
  • Inventory Control & Inbound Operations: Own end-to-end inventory control (inbound receiving, inspection, and stowing) for pharmaceutical products; manage receiving and storage; ensure inventory accuracy, lot traceability, and expiration/BUD; supervise reconciliation, cycle counting, and audits; deploy control strategies to optimize stock and reduce losses; investigate root causes of discrepancies; standardize product catalog across sites; monitor inventory metrics and KPIs.
  • SOX Compliance: Maintain SOX requirements for inventory operations; conduct/oversee quarterly SOX counts; align counting schedule with Director of IC to meet deadlines.
  • Pharmacy Oversight Responsibility (if pharmacist is hired): Provide direct pharmacist oversight of inventory-related functions; sign-off on purity checks and COAs; NCR action completion and record keeping; streamline line catalog item creation; formulate inventory control protocols for receipt, storage, picking, packing, shipping; perform routine inspections and quality audits; oversee pharmacy technician workflow; support defect-injection improvement efforts; supervise pharmacy technician trainees.
  • Team Leadership & People Development: Lead a team of salaried area managers and up to 30 hourly associates; recruit, train, and develop IC personnel; set objectives; schedule shifts; evaluate performance; foster accountability and continuous improvement; create growth paths for IC Specialists and pharm tech certification for Rx receiving.
  • Process Improvement & Cross-Functional Partnership: Design/implement process optimization to improve accuracy, throughput, and turnover; lead/participate in lean CI projects; collaborate with cross-functional teams to instill best practices; partner with logistics, compliance, and pharmacy operations to maintain chain-of-custody; align product data and inventory standards across sites.
  • Strategic Reporting: Create and deliver strategic insights and KPIs to executive leadership; communicate progress and obstacles; monitor inventory and quality metrics; lead CAPAs as needed.

Qualifications

  • Active Pharmacist license (RPh or PharmD) in good standing
  • 3 years of related experience
  • Thorough understanding of SOX and experience conducting/overseeing SOX counts
  • Working knowledge of regulatory frameworks for pharmaceutical distribution (state board regs, DEA/controlled substances, GDP, CGMP)
  • Strong analytical, root-cause, and risk management skills; ability to translate findings into process improvements
  • Demonstrated ability to lead a team of managers and hourly associates in a fast-paced, high-volume environment

Skills

Required:Pharmacist LicenseSOX ComplianceRegulatory Compliance (GDP/CGMP/DEA)Inventory Management

Benefits

  • A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
  • Competitive pay with equity compensation
  • ESPP Plan
  • Flexible PTO
  • Holidays observances
  • Quarterly Mental Health Days
  • High-coverage medical, dental & vision (FSA & HSA plan options)
  • Pet Insurance
  • One Medical Membership
  • Disability Benefits
  • Employee Assistance Program
  • Life and AD&D Benefits
  • Fitness stipend
  • Backup childcare
  • Family forming resources
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Hims & Hers

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