Associate Forward-Deployed Product Manager
About the role
Associate Forward-Deployed Product Manager for Tailor, a Headless ERP platform. This role owns day-to-day execution of live client implementations, serves as the first line of communication with clients, coordinates with internal teams, tracks progress, conducts testing and training, and ensures delivered scope matches commitments. Development role with potential to grow into Senior PM.
Responsibilities
- Own Day-to-Day Client Communications — Manage day-to-day client communications, including question handling, escalation management, and requests to the client, keeping clients informed and unblocked.
- Drive Project Execution & Tracking — Run the execution rhythm of the project: coordinate with the internal development team, maintain project management tools (e.g., GitHub Projects, Jira), and keep status, documentation, and release notes current for internal and client teams.
- Client Data & Gap Analysis — Analyze client data to surface gaps, discrepancies, and risks, and support the Senior PM and engineering in solution architecture and functional gap analysis.
- Testing, Coordination & Go-Live Prep — Validate every release before it reaches the client, coordinate client testing and sign-off, and own go-live readiness.
- Client Training & Enablement — Create training materials and deliver training so client teams are set up to operate the platform independently.
- Influence the Platform Roadmap — Develop deep knowledge of the Tailor platform and translate client feedback into product insights that inform the roadmap.
Qualifications
- 2–5 years of experience in product management in either big tech or a startup, and/or management consulting experience; management consulting strongly preferred
- Proven customer-facing experience, comfortable in front of both technical and non-technical stakeholders
- Sharp, structured thinker who is comfortable with ambiguity and eager to learn and grow
- Ownership mindset with an appetite for operational and technical detail
- Exceptional written and verbal communication skills
- Comfortable with data analysis tools and AI-driven workflows
Skills
Benefits
- Health, dental, vision, flexible PTO, and more
About Tailor
Headless ERP for retail operations
Tailor is the headless ERP that gives fast-growing retail brands a composable, API-first platform to run operations with speed, flexibility, and control. 🧱 Legacy ERP is too rigid: Systems like NetSuite and SAP take months (or years) to implement and break with every change. Tailor is modular, headless, and easy to adapt. 🧩 Point solutions don’t scale: Tools like inventory or order management software solve one problem, but can’t talk to each other or keep up with growth. 📊 Spreadsheets are everywhere: From demand planning to purchase orders, even $100M+ brands still rely on Excel. Tailor replaces duct-taped workflows with ops modules you can tweak, combine, or scale ⚡️ Complex workflows need custom logic: Whether it's multi-location inventory, DTC + B2B orders, or light manufacturing (like kitting or lot tracking), Tailor supports flexible automations out of the box. 👟 Operators can move faster: Launch backend modules in minutes, not months. Tailor's low-code tools let teams build, automate, and adapt without waiting on engineering or implementation agencies. Built for composable retail: - Headless backend with GraphQL APIs - 50+ integrations (Shopify, QuickBooks, 3PLs, etc.) - Custom automations via Pipelines, Functions, and Event Triggers - State machines for approvals and multi-step workflows - AI features like OCR and vector search built in Tailor is already powering operations at fast-growing omnichannel brands and modern manufacturers. We’re proud to be the first Japan-based company to join Y Combinator. Learn more at [tailor.tech](https://www.tailor.tech)
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