← All roles

L3 Support Engineer

Nebius· Product & Infrastructure
Apply on company site
HyderabadFull-timePosted 4w ago

About the role

Senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and ODM vendors to build and lead an L3 Support Line for datacenter servers, firmware (BIOS/BMC), and deep Linux diagnostics across APAC.

Responsibilities

  • Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).
  • Detect recurring patterns across sites and convert findings into durable fixes.
  • Own technical workstreams during high-severity incidents.
  • Build evidence packs and drive escalations with ODM and R&D.
  • Push for firmware, component, and platform-level resolutions.
  • Track outcomes and ensure knowledge flows back to operations.
  • Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).
  • Help operationalize platform standards across datacenters.
  • Create scalable runbooks, troubleshooting guides, and error catalogs.
  • Turn investigations into playbooks that elevate L1/L2 teams.
  • Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.

Qualifications

  • Strong hands-on experience with datacenter servers and deep Linux troubleshooting.
  • Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).
  • Structured incident response experience and clear communication under pressure.
  • Experience driving evidence-based escalations with vendors/R&D.
  • Fluent English (written and spoken).

Skills

Required:Datacenter server troubleshootingLinux diagnostics and triageRoot cause analysisVendor/R&D collaboration

Benefits

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and ownership
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams
Last updated Sep 23, 2026. Interested? Apply on the company site.
Nebius logo

About Nebius

The ultimate cloud for AI explorers

Discover the most efficient way to build, tune and run your AI models and applications on top-notch NVIDIA® GPUs.

AI CloudToken FactoryGPUKubernetesSlurmManaged servicesTerraformAPI
Company profileWebsite

More open roles at Nebius