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Manager, Technical Support Engineering (Bare Metal)

CoreWeave· Global Field Organization - COR
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Hybrid (San Francisco, CA), Hybrid (Seattle, WA), Hybrid (Sunnyvale, CA)$157k - $210k + equity + bonusFull-timePosted 4w ago

About the role

Manager of Technical Support Engineering leading a team to maintain and optimize bare metal infrastructure across client environments, overseeing incident response, escalations, and cross-functional collaboration to ensure stable, reliable, and high-performance infrastructure for AI workloads.

Responsibilities

  • Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
  • Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
  • Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
  • Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
  • Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
  • Manage client communication during escalations and issue resolution to ensure transparency and client satisfaction.
  • Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Qualifications

  • 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.
  • Hands-on experience with Linux system administration and command-line tools.
  • Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.).
  • Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes.
  • Understanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or ability to quickly learn HPC environments.
  • Proven track record in incident and escalation management, with direct ownership of client or production-impacting issues.
  • Experience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment.
  • Comfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements.
  • Skilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models.
  • Travel up to 30% annually.

Skills

Required:Linux system administrationHardware diagnostics and replacementGPU and high-performance hardwareIncident and escalation managementTicketing systemsMetrics and performance analysisPeople management and scheduling

Benefits

  • Medical, dental, and vision insurance - 100% paid for by CoreWeave
  • Company-paid Life Insurance
  • Voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Flexible Spending Account
  • Health Savings Account
  • Tuition Reimbursement
  • Ability to Participate in Employee Stock Purchase Program (ESPP)
  • Mental Wellness Benefits through Spring Health
  • Family-Forming support provided by Carrot
  • Paid Parental Leave
  • Flexible, full-service childcare support with Kinside
  • 401(k) with a generous employer match
  • Flexible PTO
  • Catered lunch each day in our office and data center locations
  • A casual work environment
  • A work culture focused on innovative disruption
Last updated Oct 14, 2026. Interested? Apply on the company site.

About CoreWeave

The Essential Cloud for AI

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