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F2P Customer Success Associate

Sleeper· Customer Success
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RemoteFull-timePosted 4w ago

About the role

Remote customer support role focused on onboarding, issue resolution, and collecting user feedback to drive product improvements for Sleeper's sports-focused platform.

Responsibilities

  • Provide exceptional customer service through demonstrating product knowledge
  • Effectively communicate with our users across several channels – email, chat, and social media
  • Promote Sleeper through your conflict resolution abilities and effective communication skills
  • Comfortable questioning conventional wisdom, eager to take initiative, able to identify and develop creative solutions

Qualifications

  • Competence with Intercom is preferred but not required
  • Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
  • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required
  • Sleeper fandom!

Skills

Required:Customer service
Nice to have:Intercom (preferred)

Benefits

  • Competitive salary
  • Comprehensive health, dental, and vision insurance
  • 401(k)
  • Flexible working hours and remote work options
  • Opportunities for career advancement
Last updated Sep 24, 2026. Interested? Apply on the company site.

About Sleeper

Connecting People Over Sports

Sleeper's mission is to connect people over sports. We're building a digital playground for sports fans and their friends to hang out together.

fantasy footballbasketballEsportsDaily Fantasy Sports
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