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Sr Salesforce Service Cloud Developer

AMD· Information Technology
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San Jose, CA$149.8kFull-timePosted 4w ago

About the role

Senior Salesforce Developer role within AMD's Information Technology team focused on advancing Salesforce Service Cloud capabilities, automation, analytics, and integrations to support AMD's global service and support organization.

Responsibilities

  • Develop, enhance, and support Salesforce Service Cloud capabilities that improve operational efficiency and the user experience.
  • Collaborate with business stakeholders, architects, and IT partners to gather requirements and design scalable solutions.
  • Build and maintain business process automation, custom applications, integrations, and reporting solutions within the Salesforce platform.
  • Create dashboards and analytics that provide operational insights and support strategic decision making.
  • Contribute to platform governance, deployment processes, release management, and ongoing operational excellence.
  • Support data quality initiatives and continuous improvement efforts across the Salesforce ecosystem.
  • Troubleshoot and resolve complex platform and integration issues while driving long-term solutions.

Qualifications

  • Experience configuring, supporting, and enhancing Salesforce Service Cloud environments.
  • Knowledge of Salesforce platform administration, security models, data management, and release management practices.
  • Experience developing solutions using Apex, Lightning Web Components (LWC), Flows, and related Salesforce technologies.
  • Experience designing and delivering reports, dashboards, and analytics using Salesforce reporting tools and CRM Analytics (Einstein Analytics).
  • Familiarity with GitHub, source control practices, and CI/CD methodologies.
  • Experience supporting or administering Varicent Incentive Management (ICM/Incentives) solutions.
  • Experience developing Presenter Adaptive or Studio reports and dashboards.
  • Familiarity with Agentforce capabilities and emerging Salesforce AI technologies.
  • Experience integrating Salesforce with enterprise platforms and cloud applications using APIs, middleware, and modern integration patterns.
  • Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
  • Experience working in large-scale enterprise environments supporting cross-functional teams.

Skills

Required:Salesforce Service CloudApexLightning Web Components (LWC)Flows
Nice to have:CRM Analytics / Einstein Analytics

Benefits

  • Benefits offered are described: AMD benefits at a glance.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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AMD delivers leadership high-performance and adaptive computing solutions to advance data center AI, AI PCs, intelligent edge devices, gaming, & beyond.

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