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Product Application Engineer - Embedded x86

AMD· Engineering
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Dublin, IrelandFull-timePosted 4w ago

About the role

Embedded Product Applications Engineer providing technical support for AMD Embedded processors, platforms, software, and development tools. Acts as a technical interface between customers, field teams, and engineering to resolve complex issues and accelerate customer success.

Responsibilities

  • Drive customer technical support activities from initial investigation through successful resolution.
  • Debug complex hardware, software, firmware, and system-level issues.
  • Reproduce customer-reported issues in laboratory environments and perform root cause analysis.
  • Partner with engineering teams to resolve product defects and technical escalations.
  • Provide technical guidance and troubleshooting support to customers and field teams.
  • Develop deep expertise in AMD Embedded processors, platforms, software, and technologies.
  • Analyze logs, traces, schematics, software outputs, and hardware behavior to identify and resolve issues.
  • Create and maintain technical documentation, knowledge articles, troubleshooting guides, and FAQs.
  • Identify opportunities to improve product supportability, documentation quality, and customer experience.
  • Support new product introductions through readiness, validation, and support enablement activities.
  • Develop automation tools, scripts, and AI-assisted debugging solutions to improve support effectiveness.
  • Collaborate with global teams across engineering, product management, sales, marketing, and customer support organizations.
  • Deliver exceptional customer experiences while meeting responsiveness and support objectives.

Qualifications

  • Technical troubleshooting, applications engineering, customer support, or related engineering experience.
  • Experience with embedded systems, hardware design, software development, or platform-level debugging.
  • Understanding of computer architecture, operating systems, digital design, or embedded computing platforms.
  • Experience investigating and resolving complex technical problems independently.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to collaborate effectively within cross-functional and global teams.
  • Experience in AMD Embedded processor, APU, or CPU architectures is desirable.
  • Board bring-up, firmware, BIOS, BSP, or device driver development is desirable.
  • High-speed interfaces such as PCIe, Ethernet, DDR, USB, MIPI, DisplayPort, video, RF, or networking technologies is desirable.
  • Hardware debugging using oscilloscopes, logic analyzers, protocol analyzers, and other lab equipment is desirable.
  • Software development or scripting using C, C++, Python, Shell, PowerShell, or similar technologies is desirable.
  • System validation, performance analysis, and debug methodologies is desirable.
  • Customer-facing applications engineering or technical support is desirable.
  • AI-assisted debugging, automation, and knowledge management solutions is desirable.
  • Defect tracking, CRM, or case management systems is desirable.

Skills

Required:Technical troubleshootingEmbedded systemsCommunicationRoot cause analysis

Benefits

  • Benefits offered are described: AMD benefits at a glance.
Last updated Oct 15, 2026. Interested? Apply on the company site.
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