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Associate Systems Administrator (R5997)

Shield AI· Enterprise Operations Division – Service Delivery / International EOR
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Hybrid (Kyiv)International EORPosted 4w ago

About the role

Hybrid, Kyiv-based role providing day-to-day enterprise IT support, systems administration, and asset lifecycle management with a focus on white-glove executive support and secure, compliant computing in a fast-paced enterprise environment.

Responsibilities

  • Deliver excellent customer service while supporting employees across multiple locations.
  • Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
  • Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
  • Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
  • Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
  • Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
  • Support endpoint management and security controls to maintain a secure and compliant computing environment.
  • Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
  • Maintain accurate asset records and software licensing information using IT service management and asset management tools.
  • Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
  • Create and maintain technical documentation, standard operating procedures, and knowledge base content.
  • Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
  • Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Qualifications

  • 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
  • 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
  • Experience supporting Windows, macOS, and Linux operating systems in a business environment.
  • Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
  • Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
  • Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
  • Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
  • Strong troubleshooting, documentation, communication, and customer service skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
  • Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
  • Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Skills

Required:Executive/VIP supportEndpoint administrationActive Directory / Azure AD

Benefits

  • Our international teammates receive a comprehensive total rewards package aligned to your country office location.
  • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

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