← All roles

Sr. Supervisor, Facilities Operations, U.S. East (R6094)

Shield AI· Facilities Division – Facilities Management
Apply on company site
Washington, D.C.$94k - $170kFull Time EmployeePosted 4w ago

About the role

Senior-level facilities leader responsible for guiding safe, reliable, and consistent Facilities Operations across an assigned U.S. East region, supervising Facilities Coordinators, managing regional service delivery, leading non-capital facilities projects, and partnering with site and business leadership.

Responsibilities

  • Directly supervise, coach, and develop Facilities Coordinators assigned to the region.
  • Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through.
  • Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience.
  • Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth.
  • Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement.
  • Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader.
  • Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable.
  • Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity.
  • Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response.
  • Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks.
  • Implement global and regional standards, SOPs, service levels, and documentation practices across locations.
  • Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce disruption.
  • Support occupancy changes, moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model.
  • Plan and deliver regional facilities projects below Capital Delivery thresholds; lead minor improvements, space reconfigurations, moves/adds/changes, signage, and other small projects.
  • Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out projects.
  • For major capital projects, provide site requirements, maintainability input, shutdown planning, readiness support, and operational acceptance.
  • Participate in commissioning and turnover to verify training, warranties, asset records, spare parts, and operating procedures are complete.
  • Escalate work beyond approved thresholds to Capital Delivery and Facilities Operations leadership.
  • Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers.
  • Monitor service quality, safety, scope compliance, cost, and performance against contracts.
  • Review invoices, track POs and commitments, support monthly forecasts, and maintain budget documentation.
  • Identify cost risks, service gaps, and opportunities to improve value without compromising safety or reliability.
  • Support sourcing, onboarding, renewals, and performance reviews with Procurement.
  • Partner with Global EH&S, Security, IT, People, Capital Delivery, Global Real Estate, Finance, Procurement, and leadership as needed.
  • Partner with Global EH&S to implement safety, environmental, and contractor-safety requirements; coordinate with Security for access control and secure facilities.
  • Ensure contractors meet site access, safety, insurance, and work-control requirements; support inspections, audits, and corrective actions.
  • Escalate risks promptly; maintain regional risk, issue, and action registers.
  • Serve as principal regional Facilities contact for site leaders, employees, and business partners; communicate outages and service changes clearly.
  • Resolve recurring service issues, gather feedback, and balance customer needs with standards and budget.
  • Build trusted relationships with local leadership while maintaining enterprise practices across sites.
  • Maintain regional reporting for work orders, maintenance, vendors, budget, projects, incidents, risks, and customer experience.
  • Participate in Facilities Operations reviews and governance forums; present issues, trends, decisions, and corrective actions.
  • Share lessons learned and maintain accurate Facilities information in approved systems.
  • Use data, governance, and continuous improvement to raise performance; drive timely closure of risk and action items.

Qualifications

  • Bachelor's degree in facilities, business, operations, engineering, construction, communications, or related field, or equivalent experience.
  • 3+ years of progressive experience across facilities, workplace, office operations, property operations, project coordination, vendor management, or related function.
  • demonstrated leadership of people, projects, vendors, or cross-functional teams through direct supervision or equivalent responsibility.
  • Experience supporting multiple sites or complex campus with multiple concurrent workstreams.
  • Ability to plan and deliver workplace improvements, moves, service rollouts, minor facility projects.
  • Experience coordinating vendors/contractors, managing scopes, schedules, service expectations, POs, invoices, and budget documentation.
  • Working knowledge of facility operations and building services (HVAC, electrical, plumbing, fire and life safety, access control, etc.).
  • Strong written and verbal communication, sound judgment, and ability to work with employees, partners, vendors, and senior stakeholders.
  • Proficiency with work-management, project, collaboration, and reporting tools.
  • Ability to work on-site, travel regionally, and support after-hours response when required.

Skills

Required:People leadershipVendor managementFacilities operations

Benefits

  • Pay within range listed + Bonus + Benefits + Equity
  • Salary compensation influenced by skills, experience, licenses/certifications, and location; background/reference checks may be required.
  • Prospective full-time regular employee offer package; eligibility for benefits varies by role and status.
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Shield AI

Autonomy for the world.

Our mission is to protect service members and civilians with intelligent systems.

AerospaceAutonomyDefenseliquid-ai-recruiting-targetsetter-30setter-30-2026-q1
Company profileWebsite

More open roles at Shield AI