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Platform Program Manager, AMP Partner Operations

Apple· Software and Services
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Cupertino, California, New York City, New YorkFull-timePosted 4w ago

About the role

Apple’s Partner Operations role focusing on platform capability expansion across services partnerships. Lead end-to-end partner onboarding, cross-functional alignment, and operational readiness for platform features, with emphasis on subscription/billing integrations and multi-country configurations.

Responsibilities

  • Own the end-to-end operational lifecycle for new platform features and major partner launches
  • Platform Capability & Feature Onboarding
  • Drive Partner Adoption of Platform Capabilities: Lead the operational rollout and partner adoption for emerging features to our billing platform
  • Partner with product and engineering teams to establish operational readiness for novel subscription bundling models (e.g., streaming and carrier bundles), tier upgrades/downgrades via update-entitlement APIs, and multi-country configurations
  • Define Migration & Sunset Flows (CIP to Direct): own the Partner Ops workstream for transitioning subscribers between partner-billed and Apple-direct models, defining end-to-end operational requirements, PVT validation flows, and subscription cancellation/revocation procedures
  • Technical Operations: Lead Production Verification & Testing Strategy, Investigate Discrepancies & Resolve Blockers
  • Coordinate partner dependencies, including test SIM sourcing, test accounts, and allowlisting
  • Triage operational and technical blockers impacting partner launches (e.g., deep-link localization/offer sheet display issues, tax ID formatting on partner invoicing, missing commerce signals, and account unlinking edge cases)
  • Operational Infrastructure & Scalability: Oversee intake trackers from the partner ops team and roadmap requests for platform enhancements; prioritize requests with engineering and product teams
  • Standardize Governance & Enablement: Partner with regional teams and integrators to deliver consistent integration best practices, partner capability trackers, and onboarding toolkits
  • Drive Process Automation: Identify manual intervention points across the onboarding lifecycle and work cross-functionally to transition them into automated, self-serve, and scalable tools

Qualifications

  • 8+ years of technical program or operations management experience driving complex, partner-facing integrations, digital customer journeys, and back-end platform capabilities
  • Deep familiarity with subscription lifecycle mechanics, recurring billing, and API-driven partner integrations
  • Proven track record in end-to-end partner onboarding & operational readiness, from defining intake processes and writing operational requirements to coordinating production verification testing (PVT/UAT)
  • Strong cross-functional orchestration skills, with the demonstrated ability to lead workstreams across Engineering, Product, Business Development, Commerce/Billing, Legal/Privacy, and Regional Operations teams globally
  • Strong analytical and problem-solving aptitude, with experience troubleshooting back-end event triggers, signaling mechanisms, and data-flow discrepancies across multi-party ecosystems
  • Excellent written and verbal communication skills, capable of presenting technical concepts clearly to executive leadership, authoring partner-facing integration guides, and managing multi-stakeholder operational reviews
  • BA/BS degree required; technical, engineering, or business operations background preferred
  • 8+ years of relevant industry experience in technical program management, partner operations, or systems integration
  • Experience in telecommunications carrier billing, digital streaming services (OTT/SVOD), or digital commerce platforms is strongly preferred

Skills

Required:Platform onboardingPartner managementOperational readiness

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments as well as relocation eligibility
  • employee stock programs including discretionary RSUs and Employee Stock Purchase Plan
Last updated Sep 25, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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