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Customer Experience Specialist

Quince· Care
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Hybrid (Toronto, Ontario)CA$24/hr + bonushybridPosted 3w ago

About the role

Customer Experience Specialist responsible for delivering brand-aligned, empathetic service across chat, email, phone, and social channels from the Toronto office, building trust and lasting customer relationships while owning end-to-end interactions.

Responsibilities

  • Own the full customer experience. Take responsibility for each interaction from start to finish — ensuring every customer feels seen, cared for, and confident in their purchase.
  • Deliver exceptional, brand-aligned service across chat, email, phone, and social channels. Your tone should mirror the same attention to detail and refinement as our products.
  • Resolve with empathy and intention. When something doesn’t go as planned, you’ll handle it gracefully — finding solutions that feel fair, human, and true to the Quince experience — with the goal of turning every resolution into a reason for the customer to shop with Quince again.
  • Use modern tools with intention. Navigate our service platforms smoothly, using available resources to find answers quickly and keep customers informed — without losing the human touch.
  • Share what you notice. When you see recurring questions, friction points, or opportunities to make things easier, raise them — every voice helps us improve.
  • Become a product expert. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity.
  • Bring calm to the unexpected. During busy moments or when things shift suddenly, you’ll steady the experience with clear communication and genuine care.

Qualifications

  • High School diploma or GED
  • Minimum 2 years of customer service experience
  • This is a hybrid role with a 5-day work week that includes weekend days. Employees will work onsite 4 days a week after training.

Skills

Required:Customer serviceCommunicationProduct knowledgeConflict resolutionTechnology proficiency

Benefits

  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Up to $1,300 CAD/month performance bonus
  • $24 CAD/hour with tenure based increases
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

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