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Operations Lead, Command Center

Kodiak AI· Operations
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Lancaster, TXfull-timePosted 3w ago

About the role

On-shift leader coordinating live autonomous and human-assisted trucking operations to ensure uninterrupted service, proactive customer communication, and safe, efficient operations with minimal downtime.

Responsibilities

  • Recognized subject matter expert across Command Center workflows.
  • Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics.
  • Identifies process gaps and drives workflow improvements.
  • Provides high-quality operational insights to Engineering and Operations leadership.
  • Serves as the primary escalation point during shifts.
  • Guides prioritization, distributes workload, and ensures shift readiness.
  • Coordinates responses during high-severity issues.
  • Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency).
  • Leads initiatives that improve Command Center efficiency, reliability, or accuracy.
  • Mentors Ops Specialists and Fleet Specialists.
  • Communicates effectively with Engineering, Field Techs, Drivers, and leadership.
  • Drives timely updates during incidents.
  • Provides input on scheduling, staffing, and training needs.
  • Helps build strong team culture and operational discipline.

Qualifications

  • 1+ years in logistics, dispatch, fleet operations, or command-center environments.
  • Proven experience coordinating on-shift teams or live operational logistics.
  • Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management.
  • Proven ability to manage live operations, resolve escalations, and maintain composure under pressure.
  • Familiarity with transportation, logistics, or autonomous vehicle operations.
  • Understanding of FMCSA regulations, safety protocols, and field coordination workflows.
  • Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios.
  • Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders.
  • Leads with composure and accountability, ensuring the team operates with urgency and precision.
  • Builds a strong culture of accountability, teamwork, and continuous improvement.

Skills

Required:Operational leadershipReal-time decision-makingCommunication

Benefits

  • Competitive compensation package including equity and biannual bonuses
  • Excellent Medical, Dental, and Vision plans
  • Generous PTO and parental leave policies
  • Long Term Disability, Short Term Disability, Life Insurance
  • Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
  • Fidelity 401(k)
  • Commuter, FSA, Dependent Care FSA, HSA
  • Various incentive programs (referral bonuses, patent bonuses, etc.)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Kodiak AI

Safely driving an autonomous future.

Our purpose-built autonomous solution, the Kodiak Driver, is the AV industry’s most advanced driverless technology, seamlessly integrating into any driving platform for reliable movement in any environment. Learn how we’re shaping the future of ground transportation.

autonomousdriverlessground transportationAI
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