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Clinical Operations Associate - New York & New Jersey

CareDx· SALES & MARKETING
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Hybrid (US Remote)$65k - $75kfull-timePosted 3w ago

About the role

Clinical Operations Associate supporting NavDx within CareDx's Specialty Oncology business, focused on HPV-driven cancers. You will interact with medical professionals, onboard and educate providers, resolve operational inquiries, and drive client workflows to ensure seamless NavDx testing, reporting, and patient access.

Responsibilities

  • Build and maintain strong relationships with physicians, clinical staff, and healthcare institutions to ensure seamless NavDx ordering, reporting, surveillance management, and overall customer satisfaction.
  • Serve as a clinical and operational resource for provider offices by onboarding new customers, educating clinical teams, optimizing workflows, and supporting implementation of NavDx testing and surveillance protocols.
  • Act as the primary point of contact for operational customer support, resolving inquiries related to test ordering, results reporting, reimbursement, provider portal access, and other service-related needs in a timely manner.
  • Partner closely with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams to ensure accurate order processing, timely specimen management, efficient claims processing, and uninterrupted patient access to NavDx testing.
  • Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization to identify gaps, recommend process improvements, and drive operational excellence across customer accounts.
  • Lead initiatives to improve provider workflows, streamline ordering processes, increase provider portal adoption, and enhance the overall customer and patient experience.
  • Partner with Sales to develop and execute 360° account strategies by conducting and supporting center-specific and provider-specific testing utilization reviews, longitudinal patient testing analyses, and surveillance adherence assessments to identify growth opportunities and improve patient outcomes.
  • Maintain physician communication preferences and notification settings to ensure accurate and timely delivery of NavDx results and surveillance testing updates.
  • Ensure the accuracy, integrity, and maintenance of customer and patient data across internal systems through diligent documentation, validation, and process compliance.
  • Execute strategic and operational projects as assigned by Business Operations leadership to improve organizational efficiency and support company objectives.
  • Maintain compliance with all applicable regulatory, quality, and privacy requirements, including HIPAA, CLIA, FDA regulations, and CareDx policies and procedures.

Qualifications

  • Bachelor’s degree required, or equivalent combination of education and commensurate professional experience
  • 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics
  • Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers
  • Effective communicator with demonstrated ability to engage with customers
  • Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial
  • Consistently operates at the highest level of integrity and does not compromise ethical standards
  • Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards
  • Able to travel up to 40%

Skills

Required:Relationship buildingOnboarding and trainingProblem solving and customer supportData analysis and reportingRegulatory/compliance

Benefits

  • Remote-friendly environment (LI-REMOTE)
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About CareDx

Together in Transplant

CareDx delivers transplant-focused diagnostics, digital health tools, and services that support patients and clinicians across the entire transplant journey.

DiagnosticsDigital HealthTransplant
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