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Mission Control Manager

Waabi· Operations
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Dallas, TXFull-timePosted 3w ago

About the role

Mission Control Manager leads Waabi's Mission Control operations end to end, managing remote assist, fleet and mission management, and dispatch coordination for both supervised R&D testing and driverless operations at launch. This senior leadership role builds teams, sets standards, owns KPIs, and partners cross-functionally to keep freight moving and ensure safe, efficient operation.

Responsibilities

  • End-to-end ownership. Own Mission Control operations end to end (remote assist, fleet and mission management, dispatch coordination) across both supervised R&D testing and driverless operations at launch.
  • Team building. Build, lead, and coach the team (Remote Assist Specialists, Mission Control Specialists): hiring, staffing, scheduling, training, performance management, and career development.
  • KPI ownership. Own the team's KPIs: mission completion rate, intervention rate, remote resolution rate, mean time to respond/resolve, operator-to-truck ratio, and fleet uptime.
  • Continuous improvement loop. Own the intervention-to-improvement loop: turning novel road events into updated SOPs, debriefs, and handoffs.
  • Key Escalation Point. Be the escalation point for anything that outgrows the floor (engineering, legal, safety, leadership).
  • Standards setting. Set standards for emergency response and redundancy procedures.
  • Operating model validation. Stand up and pressure-test the Mission Control operating model during supervised operations, before it has to carry a driverless load.
  • Coverage planning. Own 24/7 coverage planning as the operation scales.
  • Cross-functional partnership. Partner across Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial.
  • External representation. Represent Waabi to customers, regulators, and visitors touring Mission Control.

Qualifications

  • People leadership. 6+ years leading operations, with substantial people-leadership depth (led leaders, not just individual contributors). Experience managing both full-time employees and outsourced teams and functions.
  • Control-center experience. Experience running or standing up a 24/7 shift-based control center, NOC, command center, or dispatch floor.
  • Track record of scaling. Proven ability to build and scale a team and operating model from an early stage.
  • Composure and communication. Calm judgment under pressure and excellent cross-functional communication.
  • Continuous-improvement discipline. Ability to turn incidents into better processes, not just after-action reports.
  • Technical comfort. Comfortable working in a technical environment (deep autonomous-vehicle or engineering expertise not required).
  • Relevant background is a plus. Logistics, trucking, aviation, emergency dispatch, or AV operations background preferred.
  • Location and schedule. Willing to work onsite in Lancaster, TX and flex to shift-based coverage as needed.

Skills

Required:People leadership24/7 shift-based control center experienceOperational scalingCommunication under pressureContinuous improvement

Benefits

  • Competitive compensation and equity awards
  • Health and Wellness benefits (Medical, Vision, Dental)
  • Unlimited Vacation
  • Flexible hours and Work from Home support
  • Daily drinks, snacks and catered meals (in-office)
  • Regular team building activities and social events
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Waabi

pioneering Physical AI, starting with autonomous trucks.

Waabi is pioneering Physical AI, starting with autonomous trucks. We developed a next-generation approach leveraging an end-to-end interpretable and verifiable AI model that’s powered by the industry's most realistic neural simulator. This dramatically reduces the development time and resources needed to bring self-driving vehicles to public roads — safely and at scale.

Autonomous trucksPhysical AIneural simulatorAI modelself-driving vehicles
Company profileWebsite

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