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Customer Service Coach

Lessen· Residential – Operations
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Hybrid (Scottsdale, AZ)$21/hr - $23/hrFull Time EmployeePosted 3w ago

About the role

Entry-level leadership role coordinating dispatch and vendor sourcing, coaching dispatch team members, and ensuring efficient completion of maintenance services.

Responsibilities

  • Dispatch Work Orders - Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures
  • Subject Matter Expert – Knowledgeable on dispatch and emergency vendor sourcing processes
  • Data Entry - Enter information into our database and ensure consistency and accuracy
  • Billing - Adhering to internal billing procedures and issuing payments as needed
  • Professionalism - Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data
  • Flexibility - Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch
  • Leadership – Monitor team chats and in person inquiries while providing accurate information related to processes and procedures
  • Coaching – This role will complete shadowing and process audits to gather feedback for both agents and process improvement

Qualifications

  • Education level – High School diploma
  • Previous experience (> 4 years) in customer service call center environment essential
  • Trades knowledge or dispatch experience required
  • Flexibility, adaptability and able to juggle multiple projects and priorities in a fast - paced environment

Skills

Required:Customer serviceDispatch and vendor sourcingData entry

Benefits

  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • All the tools you'll need to be successful
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Lessen

Property services,‍ simplified.

Lessen delivers best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve the experience of property occupants.

Property maintenance solutionsReal estateproperty repairsfacilities managementresidentialcommercial
Company profileWebsite

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