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Learning Lead, Pharmacy

Hims & Hers· PHARMACY
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Mesa, ArizonaFull-timePosted 3w ago

About the role

Learning Lead responsible for delivering and coordinating training operations across Dispense & Fulfillment and pharmacy operations at an assigned site, owning the full training lifecycle (scheduling, facilitation, documentation, compliance) with active floor presence to support operations and drive continuous improvement.

Responsibilities

  • Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.
  • Conduct remediation and retraining sessions to address performance gaps or compliance issues.
  • Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.
  • Maintain accurate training records, track completion rates, and ensure documentation aligns with GDP and regulatory requirements.
  • Support audit readiness by maintaining up-to-date, accessible training records for regulatory and internal reviews.
  • Utilize LMS platforms to assign, track, and report on training completion and effectiveness.
  • Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs.
  • Audit tenured associates to ensure competencies are met continuously.
  • Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.
  • Work with subject matter experts to ensure accuracy and relevance of training content.
  • Create and update training materials ensuring content is current and compliant.
  • Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.
  • Engage associates to build and maintain a strong safety culture.
  • Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.
  • Ensure all training programs comply with USP, FDA, and state board of pharmacy requirements.

Qualifications

  • High school diploma, GED, or equivalent required; Bachelor’s degree in Learning & Development, Education, Business, or related field preferred.
  • Active registration as a Pharmacy Technician in the state of employment required.
  • Strong facilitation and presentation skills with the ability to engage diverse audiences.
  • Experience with LMS platforms for training administration, tracking, and reporting.
  • Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP).
  • Strong organizational skills with the ability to manage schedules, records, and multiple priorities simultaneously.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.
  • Flexibility to work various schedules and shifts as needed for a 7-day operation.
  • Strong knowledge of USP <797>, <795>, and <800> standards and cGMP regulations as they relate to training and compliance.

Skills

Required:Training facilitationLearning Management Systems (LMS)Regulatory complianceGDP / Good Documentation PracticesCommunication

Benefits

  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • 401k benefits with employer matching contribution
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Hims & Hers

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