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Business Operations Manager, Marketing and Communications

Perplexity· Marketing & Communications
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Hybrid (San Francisco), Hybrid (New York City)$135k - $180k + equityFull-timePosted 3w ago

About the role

We’re hiring a Business Operations Manager to build and run the operating system underneath a rapidly growing Communications and Marketing team, ensuring tool stacks, vendors, budgets, contracts, dashboards, and cross-functional alignment operate smoothly.

Responsibilities

  • Own the marketing and comms tool stack: evaluate, procure, onboard, provision access, train the team, and retire what we've outgrown
  • Build and maintain internal tools such as calendars, intake forms, dashboards, trackers, and automations, and keep them reliable as more people depend on them
  • Run the team's operating rhythm: priorities, launch and campaign calendars, planning cycles, and the cross-functional handoffs that carry work from idea to launch without dropped threads
  • Manage agencies, contractors, and vendors from selection and onboarding through scopes, invoices, renewals, and performance
  • Keep contracts and procurement moving with Legal and Finance so agreements never become the bottleneck
  • Be the connective tissue across the team: know who's working on what, spot dependencies early, and keep people aligned without adding meetings
  • Act as a thought partner and triage point to leadership: keep them informed, spot problems early, know when to escalate, propose solutions, and see them through
  • Add rigor without slowing anyone down, knowing the difference between process that helps and process that's overhead

Qualifications

  • 4-7 years in marketing operations, business operations, or a similar systems-and-process role, ideally in a fast-growing technology company
  • You build things. You've stood up tools, automations, or dashboards yourself, and AI tools are already part of how you work
  • Strong analytical instincts, able to turn messy inputs into numbers leadership can trust
  • Experience managing agency, contractor, or vendor relationships and working with Legal and Finance on contracts and procurement
  • Exceptionally organized and genuinely relational. People like working with you, tell you things early, and trust you with what's really going on
  • A clear, direct communicator who can brief an executive, run a cross-functional meeting, and write a process doc people actually follow
  • Demonstrated experience working closely with and as a trusted partner to senior executives
  • Comfortable in ambiguity and thinks in scale, building things that hold up when the team, budget, or number of launches doubles
  • No specific tool stack required. You've operated marketing or comms systems in a high-growth environment and can pick ours up fast

Skills

Required:Marketing operationsTool stack managementAnalytics and reportingVendor/agency managementCross-functional collaboration

Benefits

  • Full-time U.S. benefits including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts
  • International benefits tailored to region of residence
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Perplexity

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