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Database Support Engineer (Japanese Speaking)

Supabase· Support
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RemoteFull-timePosted 3w ago

About the role

Japanese-speaking Database Support Engineer to join the Support Team, helping developers unblock issues and optimize use of the Supabase platform across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

Responsibilities

  • Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
  • Provide consultative, proactive advice to optimize workloads and tailor guidance for advanced users.
  • Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
  • Ask targeted questions to convert incomplete reports into actionable cases.
  • Communicate clearly and empathetically with customer users at all levels, especially in high-impact situations.
  • Spot patterns across tickets and suggest improvements to docs, tooling, and the product.
  • Mentor junior team members and raise overall support quality.

Qualifications

  • 6+ years in technical support, backend engineering, SRE, or similar.
  • Deep PostgreSQL knowledge (autovacuum behavior, WAL growth, long-running transactions, table bloat, internals).
  • Strong in high-performance SQL and query optimization.
  • Comfort troubleshooting complex setups, including multi-tenant schema patterns.
  • Ability to debug Edge Functions and understand distributed system behavior under failures.
  • Experience with data migration issues (pg_dump/restore, schema drift, failed migrations) and safe recovery.
  • Hands-on experience with cloud hosting providers like AWS.
  • Comfort in terminal and Linux environments.
  • Thrives in high-volume environments and can quickly form/test assumptions.

Skills

Required:Japanese/English bilingual communicationPostgreSQL expertiseCustomer support / technical support

Benefits

  • Fully Remote: globally distributed with WeWork/co-working allowance.
  • ESOP: equity ownership for all team members.
  • Tech Allowance: budget for your ideal work setup.
  • Health Benefits: 100% health insurance for employees, 80% for dependents wherever you are.
  • Annual Off-Sites: yearly company gathering.
  • Flexible Work: asynchronous work culture with self-managed time.
  • Professional Development: annual education allowance for learning.
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Supabase

The Postgres Development Platform.

Supabase is the Postgres development platform. Start your project with a Postgres database, Authentication, instant APIs, Edge Functions, Realtime subscriptions, Storage, and Vector embeddings.

AuthDatabaseFunctionsRealtimeStorageVectorai-plg-top-20brex-fastest-growing-2025
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