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IT Customer Service Technician

Agile Defense
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Redstone Arsenal, ALRegularPosted 3w ago

About the role

On-site IT customer service technician position at Agile Defense located in Redstone Arsenal, AL, requiring Secret clearance and IAT Level I certifications to start.

Responsibilities

  • End user support, ticket response, resolution, and escalation for apps/SP.
  • Respond to inquiries from computer users and assist in resolving IT problems. Diagnose computer hardware and software issues.
  • Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
  • Diagnose the nature of the problem and walk the customer through the problem-solving steps.
  • Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
  • Be proficient in the software and hardware used by the government. Be able to readily provide guidance and resolve issues.
  • Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
  • Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.
  • Operate and assist with Video Teleconferencing (VTC) and meeting equipment
  • Other duties as assigned to support overall IT operations and team goals in support of the mission

Qualifications

  • High School Diploma / GED.

Skills

Required:Active Secret clearanceSecurity+ certification2+ years IT or Technical Customer Service
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Agile Defense

Always Evolving

Agile Defense delivers advanced capabilities and solutions tailored to the most critical national security and civilian missions.

national securitycivilian missionsinnovationcapabilitiessolutions
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