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Senior Support Engineer - Tooling & Automation

Thorn· Engineering
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Remote (US-Based)$79k - $109.3kfull-timePosted 3w ago

About the role

Senior Support Engineer role at Thorn focused on empowering customer support through tooling, automation, and AI-enhanced workflows, while delivering deep technical guidance across Thorn’s Safer and Thorn Detect products for a remote US-based team.

Responsibilities

  • Guide customers through the full customer journey for products like Safer and Thorn Detect, supporting both standard and complex implementations and troubleshooting technical issues across a wide range of scenarios.

Qualifications

  • Experience providing technical support to customers with the ability to diagnose complex issues, resolve nuanced problems independently, and determine escalation?
  • Experience building, maintaining, or improving internal or Support-focused tooling that solves operational problems or enables teams to work more effectively.
  • A proactive, test-and-learn mindset, with curiosity to explore new technical approaches and persist to turn experiments into improvements.
  • Hands-on experience applying AI technologies to improve tools, workflows, integrations, or automations.
  • You communicate clearly with both technical and non-technical audiences; experience communicating with external users.
  • Ability to operate in a fast-paced, reactive environment and prioritize shifting customer needs.

Skills

Required:Technical support and troubleshootingTooling and automation development

Benefits

  • Learn more about what working at Thorn can mean for you
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Thorn

Will you help protect childhood joy?

We builds tools to defend children from grooming, sextortion and more. We're on a mission to eliminate child sexual abuse materials (CSAM) from the internet.

child safetychild sexual abuseCSAMonline groomingsextortionAI-Generated CSAMchild protection
Company profileWebsite

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