Technical Customer Success Manager

ReadMe· Customer Experience

RemoteFull-timePosted 3w ago

About the role

The Technical Customer Success Manager (TCSM) owns enterprise accounts end to end, acts as product SME, drives implementation and adoption, identifies expansion opportunities, and collaborates with Sales, Engineering, and Solutions Architects to ensure customer success with ReadMe.

Responsibilities

Own a book of enterprise accounts end to end. Onboarding, adoption, renewal assistance, and expansion. Be the primary technical and strategic contact for each.
Be on customer calls regularly, including: implementation kickoffs, working sessions, QBRs, and escalations. This is a customer-facing role, not a ticket-queue role.
Act as the product SME for your accounts. Know ReadMe deeply enough to answer product questions in real time, and debug alongside customers when something isn't working.
Get hands-on with the technical implementation. Review OAS files, help wire up CI/CD syncing via the ReadMe CLI or API, troubleshoot custom JS/CSS and auth setups, and prototype solutions before handing off to Engineering.
Build AI into how you work. Use AI tools to draft implementation plans, analyze account health across your book, triage and summarize customer requests, prototype scripts, and automate the repetitive parts of the job so you spend more time solving real problems.
Identify expansion and growth opportunities across your book and partner with Sales to close them.
Advocate for customers internally, surface health risks early, and feed structured product and bug feedback to Product and Engineering.

Qualifications

Technical reading of OpenAPI specs
Ability to poke at a customer's HTML/CSS/JS
Understanding of SSO and auth flows
Proficiency with Git and a CLI
Strong communication and organizational skills
Comfort working with AI as a tool
Problem-solving mindset to avoid unnecessary escalations
Not required to be a software engineer but able to hold conversations with engineers.

Skills

Required:OpenAPI specificationHTML/CSS/JS debuggingSSO and authenticationGit and CLI

Nice to have:AI tooling

Benefits

Unlimited PTO with a three-week minimum
Fully covered medical, dental, and vision insurance for you and dependents
One Medical membership
Wellness stipend for therapy up to $350 per month for up to 6 months
Wellness stipend up to $150 per month
One-to-one donation matching up to $1,000 per year
Twelve weeks of paid parental leave after birth or adoption
Work from home office stipend of $500
Offsite retreats
Access to company handbook for more information on benefits

Last updated Oct 1, 2026. Interested? Apply on the company site.

About ReadMe

Make your APIs easy to use and your developers successful.

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