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Network Operations Manager

Waymo· Finance, Business Systems, and Global Places & Services
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Texas, United States$175k - $215kFull-timePosted 3w ago

About the role

Role within Waymo's Digital Transformation Services (DTS) and the Waymo Infrastructure & Network Services (WINS) teams. Responsible for leading a high-performing network operations team, incident management, ITIL governance, deployment support, technical operations, and automation to ensure operational resilience and scalable infrastructure for Waymo’s autonomous technology and enterprise needs.

Responsibilities

  • Leadership: Manage a high-performing, inclusive team of engineers, technical professionals, and vendor agents. Design and implement overarching business plans, long-term strategic initiatives, and roadmaps to continue organizational growth and prosperity.
  • Incident Management: Act as an Owner during major service disruptions, managing the end-to-end remediation of high-severity events and Tier 2/3 escalations. Evolve the incident framework into an advanced ITIL-aligned methodology, prioritizing root-cause analysis, trend identification, and post-incident reviews (PIRs) to eliminate chronic or repetitive network issues.
  • ITIL Governance: Oversee the full lifecycle of technology infrastructure services (incident, change, event, configuration, and asset management). Establish KPIs and continuous process improvement models to ensure reliable, repeatable service levels.
  • Deployment Support: Validate and implement MOPs (Methods of Procedure) for internal teams and implementation partners. Oversee the deployment and maintenance of firewalls, switches, access points, UPS, and supporting infrastructure.
  • Technical Operations: Provide technical leadership during complex network event correlation, architectural improvement validations, and the review of site-specific Engineering Design Plans (EDPs). Support the secure deployment, maintenance, and upgrade lifecycle of critical production infrastructure (firewalls, switches, access points, UPS, etc).
  • Automation & Innovation: Guide the transition from legacy, manual infrastructure configurations to highly automated network operations. Partner with cross-functional teams to design automation systems, reduce operational toil, and onboard new technologies that drastically optimize MTTR metrics.

Qualifications

  • 7+ years of experience in network operations or engineering.
  • 2+ years of experience in a management or team lead role
  • Experience managing and delivering strategic networks with high availability requirements
  • Proven track record of recruiting, hiring, and building technical teams in a fast-paced environment.
  • Strong knowledge of configuring network devices via CLI (console/SSH) and cloud-hosted portals.
  • Experience managing high-performance networks supporting large-scale data ingress/egress (e.g., fleet data offloading) and critical on-premise infrastructure.
  • Strong interpersonal, verbal, and written communication skills for engaging with both technical engineers and business stakeholders.
  • Experience in creating documentation, runbooks, and configuration management standards.
  • B.S. in Computer Engineering, Electrical Engineering, or equivalent certifications/experience.

Skills

Required:Network operations leadershipIncident management and ITILNetworking and device management
Nice to have:AutomationBGP & routing

Benefits

  • Health and wellness: medical, dental, vision, mental wellness support, gym membership, and wellness programs.
  • Financial wellness: competitive compensation, bonus opportunities, equity, employees provident fund, and employee discounts.
  • Flexibility and time off: remote/hybrid options, paid time off, bereavement, sick, and parental leave.
  • Supporting families: enhanced leave options including 26 weeks paid leave for birthing parents and 18 weeks for non-birthing parents.
  • Community and personal development: education reimbursement, mentorship, ERGs, volunteering opportunities.
  • Cool perks: access to Google offices, wellness centers, at-home fitness and cooking classes.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Waymo

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Waymo—formerly the Google self-driving car project—makes it safe and easy for people & things to get around with autonomous vehicles.

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