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Senior Data Center Technician Lead

AMD· Engineering
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Phoenix, AZ$71.4k - $107.2kPart-timePosted 3w ago

About the role

Senior Data Center Technician Lead to join AMD’s VSEI Field Services team supporting client data center environments in the Phoenix, AZ area. Hands-on technical lead role focusing on solving complex server issues, guiding technicians, coordinating communication between technical teams, project managers, and leadership, while maintaining hands-on involvement with servers and ticket ownership.

Responsibilities

  • Lead daily team huddles to communicate priorities, ticket activity, operational changes, technical blockers, and site updates.
  • Provide technical guidance and hands-on assistance to data center technicians troubleshooting server-related issues.
  • Perform hands-on server troubleshooting, break/fix activities, and assigned ticket work within the data center environment.
  • Maintain visibility into the site's active ticket queue, including status, blockers, and work progression.
  • Serve as a liaison between technicians, project managers, and management to ensure information and updates are communicated effectively.
  • Coordinate parts checkout and provide hands-on support to technicians working on server hardware.
  • Provide daily roll call, huddle notes, and end-of-day ticket status updates.
  • During the first 30 days, become familiar with team processes, systems, and the technical environment.
  • Within 60 to 90 days, develop proficiency with administrative responsibilities, supported SKUs, and day-to-day technical support for the technician team.
  • Long term, act as a trusted higher-level technical resource who can assist technicians with troubleshooting and drive effective communication around site activities and ticket issues.

Qualifications

  • High school diploma or GED desired.
  • College-level education in Information Technology, Computer Science, or related technical discipline preferred.
  • CompTIA A+ or equivalent technology certification preferred.
  • Experience in data center environments and supporting server hardware preferred.
  • Strong server break/fix, troubleshooting, and problem-analysis skills preferred.
  • Experience with server hardware installation, configuration, and server-side management preferred.
  • Working knowledge of PowerShell and Linux command-line environments preferred.
  • Knowledge of networking equipment and its use when troubleshooting technical issues preferred.
  • Experience managing technical tickets, identifying blockers, and communicating status and progress preferred.
  • Experience providing technical guidance or support to other technicians preferred.

Skills

Required:Server troubleshootingTeam leadershipTicket management
Nice to have:PowerShellLinux command-line

Benefits

  • AMD benefits at a glance (link in description)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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