Customer Operations Account Manager
Austin, Texas$92kFull-timePosted 3w ago
About the role
Customer Operations Account Manager responsible for operations between AMD and its customers, building strong relationships at operational and managerial levels to manage expectations, resolve order, supply, delivery, forecast and other operational issues, and drive process improvements.
Responsibilities
- Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
- Manages business through all stages of the product lifecycle (NPI, EOL)
- Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
- Manages Demand vs Supply profiles for AMD direct customers or distribution channels
- Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
- From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
- Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuitng
- Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
- Work collaboratively within the team to share best practices and remove obstacles for all
- Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization’s capability
- Enable effective and efficient service through operational excellence and customer collaboration
- Provide leadership and collect feedback in the implementation of new processes in support of the strategy
- Engage with customers through quarterly business reviews and operational meetings
- Provide guidance and support on operational issue resolution
- Support customer operations through a high-level understanding of business processes and procedures
Qualifications
- Bachelor's degree and/or equivalent industry-related experience
Skills
Required:Relationship managementProblem solvingAnalytical skillsSupply chain knowledge
Nice to have:Executive communicationProject management
Benefits
- Benefits offered are described: AMD benefits at a glance
Last updated Oct 22, 2026. Interested? Apply on the company site.
About AMD
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