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Senior Software Engineer, Triage Services

Apple· Software and Services
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Cupertino, CA$150.4k - $277.6kFull-timePosted 3w ago

About the role

Senior technical leadership role designing and building AI-powered triage solutions for Core OS. Focus on end-to-end agentic triage platform, production infrastructure for AI/ML workloads, reliability, scalability, and cross-team impact across Software, Hardware, and Silicon groups.

Responsibilities

  • Architect and lead delivery of the end-to-end agentic triage platform, including agent orchestration, tool integration, data pipelines, and the build and integration lifecycle, with a focus on reliability, latency, and cost at Apple scale.
  • Define the evaluation strategy for production agents: offline benchmarks, golden datasets, regression gates, drift detection, and confidence calibration. Set the quality bar for when automation can act without a human.
  • Build observability so failures, drift, and low-confidence routing decisions surface before they reach engineers, and turn those signals into measurable improvements.
  • Work with Core OS, Hardware, and Silicon engineering leads to find high-leverage automation opportunities, align on requirements, and drive adoption beyond the immediate team.
  • Own production agents through their whole life, from prototype to hardened service, including operational excellence and on-call practices for triage-critical infrastructure.
  • Mentor and grow engineers in agent design, evaluation methodology, and distributed systems. Raise the technical bar through design reviews and hands-on example-setting.

Qualifications

  • 6+ years of software engineering experience building and operating production distributed systems or data platforms at scale.
  • Expert-level Python and strong system design skills, with a track record of owning architecture for services other teams depend on.
  • 2+ years building and shipping LLM-based or agentic systems to production, including tool calling, orchestration, and guardrails.
  • Hands-on experience designing evaluation frameworks for ML/LLM systems, such as offline benchmarks, regression testing, drift detection, and confidence scoring.
  • Deep working knowledge of RAG architectures, embedding generation, vector databases, and data preparation for agentic workflows.
  • Proven technical leadership: driving multi-quarter projects through ambiguity, influencing across org boundaries, and mentoring other engineers.
  • BS in Computer Science or a related field, or equivalent practical experience.
  • MS or PhD in Computer Science, Machine Learning, or a related field.

Skills

Required:PythonSystem designLLM-based / agentic systemsEvaluation frameworks for ML/LLMRAG architectures / embedding generation / vector databasesTechnical leadership

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • a range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments as well as relocation
  • Apple shareholder opportunities through discretionary employee stock programs
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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