← All roles

Operations Engineer

Apple· Software and Services
Apply on company site
ShanghaiFull-timePosted 3w ago

About the role

Operations Engineer in Crypto Services responsible for key technical infrastructure, monitoring, incident management, and collaboration with SRE, PKI, and security teams to balance security with high availability.

Responsibilities

  • Serve as a full time, primary on-call, responding and mobilizing efforts to address outages
  • Follow change management procedures and deploy code using configuration management (e.g. Puppet, Chef, Ansible, etc)
  • Perform routine and emergency patching and RHEL version upgrades across the fleet
  • Set priorities and work efficiently in a fast-paced environment
  • Measure and optimize system performance
  • Monitor telemetry and address alerts to ensure smooth operations
  • Design, build, and maintain dashboards and create alerting rules to improve visibility into system health
  • Process and manage log pipelines to support troubleshooting, auditing, and compliance needs
  • Strong communication skills and ability to work effectively across multiple business and technical teams
  • Demonstrate ability to deliver results on time with high quality

Qualifications

  • 5+ years of expertise with Linux (any distro, but especially RHEL), including experience with OS patching and upgrade cycles
  • Strong understanding of SRE principles and goals, coupled with prior on-call experience, including leading incident command and management efforts
  • Proficiency with configuration management tools (e.g., Puppet, Chef, Ansible) and scripting languages (e.g., Bash, Python)
  • Experience with monitoring tools (e.g., Icinga/Nagios) and log aggregation platforms (e.g., Splunk, OpenSearch), and building dashboards/alerts
  • A proven track record of practical problem-solving, coupled with excellent communication and documentation skills, particularly in conveying complex technical information to diverse audiences
  • Experience with distributed teams or managing operations across multiple time zones
  • Working knowledge of cloud platforms (AWS/GCP/AliCloud) and container technologies (Podman, Docker, Kubernetes)
  • A deep understanding of security and compliance best practices, especially within a cryptographic or PKI environment
  • Experience supporting Java applications and/or managing critical hardware like Hardware Security Modules (HSMs)
  • Flexibility to travel for work

Skills

Required:Linux system administrationConfiguration managementSRE and incident managementMonitoring and logging

Benefits

  • Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally.
  • Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
  • Accessibility initiatives and tools emphasized as part of company culture.
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

More open roles at Apple