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Technical Analyst - Insight Team

Apple· Software and Services
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Full-timePosted 3w ago

About the role

Technical Analyst to join Apple's Insight team in China, serving as a technical solution provider to design data solutions for internal Apple teams and external manufacturing partners. Role sits at the intersection of customer experience, data, and operational improvement, supporting one of Apple's most critical Big Data ecosystems for manufacturing operations globally.

Responsibilities

  • Own the end-to-end support lifecycle, from initial investigation and root cause analysis to final resolution
  • Translate technical findings into actionable insights for diverse audiences, including internal engineering teams and external manufacturing partners
  • Identify recurring issue patterns and collaborate with SRE and engineering teams to fix root causes rather than symptoms
  • Analyze and interpret data to build reports and visualizations that drive informed business decisions
  • Develop and maintain documentation, including SOPs, process flows, and knowledge base content to empower the team

Qualifications

  • BS or MS in Computer Science, Information Systems, Data Science, or a related discipline; equivalent professional experience will be fully considered
  • Communication: Native/fully fluent in Mandarin and highly proficient in English. Capable of translating complex technical findings into clear insights for both technical engineers and stakeholders
  • Problem Solving: Exceptional analytical mindset with the ability to take incomplete or ambiguous information, form structured hypotheses, and drive issues to actionable conclusions
  • Data & Analytical Skills: Good SQL proficiency to extract, analyze, and validate complex datasets, coupled with solid experience in Excel or equivalent tools for foundational reporting
  • Experience: Proven track record in technical support (L2/L3), business analysis, or data analyst roles within a large-scale enterprise environment
  • Travel: Willingness and ability to travel (up to 20%) to various manufacturing locations across China
  • Supply Chain & Business Analysis: Strong background supporting B2B platforms, manufacturing, supply chain, or operations technology environments, combined with familiarity in UAT processes and formal requirements documentation
  • Data Analytics & Visualization: Proficiency in data visualization tools (Tableau, Grafana, or equivalent) to design and build operational dashboards, paired with Python scripting experience for data extraction, automation, and investigation workflows
  • AI Integration & Modern Tooling: Demonstrated experience using AI tools (LLMs, AI-assisted development, agentic workflows) to develop reports and improve operational efficiency. Exposure to API integrations and MCP (Model Context Protocol) implementations is a significant advantage
  • Big Data & Cloud Tech: Familiarity with big data ecosystems (Kafka, Elasticsearch, EKS) and cloud platforms (AWS, GCP)
  • Scripting: Python scripting experience for data extraction, automation, or investigation workflows

Skills

Required:SQLExcelPythonTableau/Grafana
Nice to have:API Integrations
Last updated Oct 2, 2026. Interested? Apply on the company site.

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