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US-Store Leader

Apple· Apple Retail
Apply on company site
Boston, MA$125.3k - $208.7kfull-timePosted 3w ago

About the role

Store Leader responsible for building and leading a team to engage and support customers in a dynamic environment, delivering Apple’s goals and priorities, fostering inclusion, and exemplifying Apple’s values.

Responsibilities

  • Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
  • Coach and develop leaders to create high-performing teams that deliver exceptional results.
  • Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
  • Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
  • Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
  • Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
  • Analyze and use the business information required to support and execute the Apple Retail vision.
  • Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
  • Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
  • Contribute to an inclusive environment by respecting differences and learning, and demonstrate inclusive leadership behaviors.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Take action to create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • 5+ years of leadership experience in retail, sales, or a related field.
  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Proficient in written and spoken English (sign language supported).

Skills

Required:LeadershipCommunicationPeople developmentStrategy and operationsAnalytics

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses (tuition)
  • discretionary bonuses or commission payments may be available
  • relocation assistance possibly available
  • employee stock programs including discretionary RSU awards and Employee Stock Purchase Plan
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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