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Engineering Project Manager

Apple· Information Systems and Technology (IS&T)
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HyderabadFull-timePosted 3w ago

About the role

Engineering Program Manager leading and delivering complex programs across Apple’s contact center technologies platform within IS&T. Responsible for end-to-end delivery, cross-functional alignment, and product evolution for the enterprise contact centre stack and AppleCare’s online support platform.

Responsibilities

  • Lead end-to-end delivery of programs and projects on the contact centre technology platform, including new capability rollouts, platform upgrades, and integrations across multiple business units.
  • Define and manage program roadmaps, milestones, dependencies, budgets, and resource allocations with clear accountability frameworks (using RACI & OKRs).
  • Drive cross-functional alignment between engineering, product, operations, and vendor teams from project inception through Go-live and steady state.
  • Proactively identify, track, and mitigate risks and blockers; escalate appropriately with recommended resolution paths.
  • Manage stakeholder communications including executive status reporting, sprint reviews, and governance forums.
  • Partner with architects and engineering leads to evaluate, plan, and govern platform customisations, API integrations, and configuration changes built on top of vendor platforms.
  • Ensure technical delivery quality through oversight of design reviews, testing phases, and go-live readiness checklists tailored to contact centre environments.
  • Manage vendor relationships and SLA accountability for platform-level issues, enhancements, and escalations.
  • Define and track KPIs and success metrics tied to platform performance, customer experience, and engineering delivery health.
  • Lead retrospectives and drive continuous improvement cycles across delivery teams.
  • Prioritise issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management.
  • Gain insight into business direction and think through its impact on product and drive changes.
  • Manage funding & invoices for consulting team members on the team via quarterly Statements of Work(SOWs), purchase requisitions, approve monthly invoices & manage onboarding & off-boarding.

Qualifications

  • 3–5+ years of technical program/project management experience in technology environments, with a track record of delivering complex, multi-stakeholder programs with multiple cross functional teams on time and within scope.
  • Proficiency in Agile (Scrum/Kanban), hybrid delivery methodologies, and associated tooling (Jira, Confluence, Smartsheet, MS Project, or equivalent) as well as program governance frameworks: dependency mapping, risk registers, change management, and stakeholder engagement plans.
  • Demonstrated ability to lead through influence — aligning engineering teams, product owners, and business unit stakeholders without direct authority. Excellent written and verbal communication skills with a collaborative and ownership mindset; ability to tailor messaging from engineering-level detail to executive-level summary.
  • Strong architectural knowledge to understand the solutions the team delivers and represent the team independently in business conversations. General software development skills (source code management, debugging, testing, deployment etc.), operations management, debugging and monitoring skills to keep the lights on and pull a team together during incident and release management
  • Experience managing vendor relationships, SOW negotiations, and holding third-party teams accountable to deliverables.
  • Comfort operating in ambiguous environments with evolving requirements, multiple concurrent programs, and fast-moving technology landscapes

Skills

Required:Technical program managementAgile project managementVendor management and SOW negotiationsCommunication and stakeholder managementSystem architecture & API awareness
Nice to have:GenAI tooling understandingCloud and data tooling exposure
Last updated Oct 2, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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