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Customer Operations Lead

HUD· GTM
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San Francisco, Singapore, Remote (Asia), Remote (North America)$100k - $165kFull-timePosted 3w ago

About the role

Customer-facing operations lead responsible for the human-in-the-loop aspects of HUD’s onboarding, activation, and ongoing engagement with data suppliers and buyer organizations, coordinating with GTM Engineers and internal teams to remove blockers and improve processes.

Responsibilities

  • Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)
  • Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward
  • Resolve contract, onboarding, and platform blockers by working with the right internal owners
  • Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications
  • Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

Qualifications

  • Experience in customer operations, business operations, consulting, or similar roles
  • Familiar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking
  • Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate
  • Comfort managing many small but important threads at once
  • High attention to detail and strong follow-through
  • Used AI tools to improve their productivity

Skills

Required:Customer operations and/or business operationsCRM tools and external vendor managementCustomer-facing judgment

Benefits

  • Competitive compensation
  • 100% covered top-of-the-line medical, dental, and vision (US and Singapore employees)
  • Lunch and dinner for in-office employees
  • Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
  • 401k with a 4% match
  • Other perks including an Equinox membership and commuter benefits (US employees) and a health/wellness stipend (Singapore employees)
  • Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc.
  • Two top-floor offices in San Francisco’s Union Square and Singapore’s Raffles Place
  • Annual travel budget to visit either office
Last updated Oct 25, 2026. Interested? Apply on the company site.

About HUD

The platform for building RL environments

The platform for building RL environments. Train specialized agents, evaluate models, and deliver frontier‑grade post‑training data to labs.

AI benchmarkingEnvironment SDKGRPO trainingHUD Vendor PlatformMCP environmentsRL environmentsTraining + Eval Platformagent training
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