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IT Support Engineer

Scale AI· IT
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Mexico CityFull-timePosted 2w ago

About the role

Scale is hiring an IT Support Engineer in Mexico City to own onboarding/offboarding, manage the IT ticket queue, and provide end-to-end IT support across hardware, software, and cloud services in a fast-paced, growth-oriented environment.

Responsibilities

  • Onboarding: Own end-to-end new hire experience, provision laptops/peripherals, create accounts across Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Entra ID/M365; enroll/configure devices in MDM; lead new hire IT orientations.
  • Offboarding: Perform security-focused offboarding (suspend/revoke access, reclaim licenses); recover/wipe hardware; maintain auditable onboarding/offboarding checklists for security/compliance.
  • Ticket Queue & Support: Own Jira Service Management queue, triage/prioritize/resolve or dispatch requests; meet SLAs; escalate with context; analyze trends; develop and maintain knowledge base.
  • General: Provide help desk support across hardware, software, AV, and access issues; maintain office tech (printers, Zoom Rooms, room schedulers); IT asset management; administer/integrate cloud services; promote IT best practices; in-office 100% of the time.

Qualifications

  • 3+ years of corporate IT experience, including onboarding/offboarding ownership at scale.
  • Deep understanding of hardware/software (Mac, Windows) and cloud tech (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).
  • Experience running a ticket queue in Jira Service Management or similar ITSM tool with a track record of meeting SLAs.
  • Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac/Windows fleets.
  • Positive attitude and excitement for building new processes/policies for a growing org.
  • Experience supporting remote teams and multiple global offices using Slack/Zoom.
  • Security- and compliance-focused mindset.

Skills

Required:Onboarding & Offboarding process managementIdentity and access managementIT service management

Benefits

  • Note: Benefits are not explicitly listed in the description; please refer to company policy or recruiter for details.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Scale AI

Data-centric infrastructure to accelerate the development of AI

Scale accelerates the development of AI within organizations of any size to deliver critical business insights and operational efficiency. Its data-centric infrastructure platform leverages RLHF (Reinforced Learning with Human Feedback) to help organizations build the strongest AI models that supercharge their business, with customers across industries including Meta, Microsoft, U.S. Army, DoD’s Defense Innovation Unit, Open AI, General Motors, Toyota Research Institute, Brex, Instacart and Flexport.

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